Rancho Duarte Florist — Local services in Duarte

I am very happy with my order experience online. However, the bouquet my mother-in-law received was not what I paid for. According to the website, it states that the lowest price or the "standard" price will get one a bouquet arranged approximately as shown on the website; well the picture shows more than a dozen roses in the arrangement; I purchased the Rose Delight bouquet in the "Premium" price range, or the most expensive price range.

Moving on, if one upgrades in price, to the "Deluxe" price, or the middle/second price range, it states that the bouquet will be upgraded in size and will look fuller. And last, if one upgrades to the final and highest price range, or the "Premium" size, (which is the price I paid for,) it states that it's their most impressive display including more fullness and a larger size. So, according to the picture; which again, had more than a dozen roses, I was expecting a bouquet with many more roses than a dozen, fuller and larger in size. What my mother-in-law received were 12 roses!!!!!! The vase was small and the water looked murky, the bouquet did not look full at all. I am so disappointed and I feel deceived. I basically paid over $65 for 12 roses. I feel ripped off.

In the past, I ordered through a third party website, which contracted them to make my floral arrangements and I was very pleased with their work as they made a huge flower arrangement and it was fuller and larger in size because I paid for the premium price. I decided to go with the florist directly this time so they would get the full payment instead of sharing a percentage with the third party and so I didn't have to pay servicing fees and shipping; but I am disappointed with their work. I ordered two floral arrangements for two different days for two different moms. We'll see how the second arrangement looks tomorrow.

A plus ordering from this florist is that they have free local shipping which I was...

The flowers were beautiful... very nice lady... BUT, she created issues for my now EXgirlfriend and I. I called to ask when the flowers were sent and somehow she told my girlfriend that I asked who sent them and when. Now, why would someone do that? I went to the shop to talk to her and she denied it. (I first bought flowers from her and then mentioned that I thought it was uncalled for and irresponsible to do something like that). Then blamed someone else and said she would talk to her staff. I know it was her on the phone... so it wasn't anyone else. Anyway, come to find out my EXgirlfriend had already called again and told her we were having issues and she still went ahead and put her two cents into it again. I don't understand why someone would do that. She knows exactly who I am because I bought 70 dollars worth of flowers from her before asking her why would anyone do that. I am now single, thanks to her making it seem like I didn't know who sent the flowers. I mean even if that was the case, why on earth would you do that to your customers (online customers btw)?! I find it ridiculous and irresponsible to do this and I think the attendant or owner needs to rethink their practice...

I cannot say enough good things about Rosie and Rancho Duarte Florist. I ordered my mom very expensive flowers from an online florist for her birthday. They notified me that they would be delivered a day late, which was not acceptable for my mom's 90th birthday! I called Rosie and she delivered a beautiful, larger bouquet that was less money, in about an hour, and made my mom feel so special. I am going to call today for a Mother's Day bouquet to be delivered to Mom because I know Rosie will...