Tech Stars University — Local services in Duluth

ADDITION TO MY ORIGINAL POST BELOW (IN RESPONSE TO THE OWNERS REPLY): TechStars, I am more than happy to include a picture of my multiple receipts to "prove" that I did business with you regarding this incident. There are multiple other customers in your reviews in which you claim to have never done business with. So I knew that I would have to keep proof of business. I think it's a shame that you cannot own up to your mistakes and would rather deny everything and point fingers. After I was royally screwed over by your business I sought other shops to try to fix the mistakes you had made on my cellphone. You guys are lying through your teeth. Feel free to call anyone who works at TechMedics. I've never been employed there, and it's funny that you would try to pull that. Pictures added below. Just trying to put an honest review out there so people do not get screwed over like I did.

ORIGINAL POST: If I could give this place no stars I would. Super manipulative policies that only benefit themselves. The manager "was in the middle of something" and didn't talk with me after his store had returned my phone in worse condition than I gave them. They shattered the back of my phone while trying to repair it (which they never repaired anything) and were going to make me pay for the replacement back unless they witnessed me write a positive review on google in their office. I am sure this is how they are receiving reviews that are anything above 1 star.

The most MANIPULATIVE management and "policies" that royally screw over the customer. After ensuring me that they would refund me the part costs, they later refused to do so and pocketed almost $100 from me for doing ABSOLUTELY NOTHING. If you want your phone or device repaired, I recommend that you DO NOT go to TechStars.

TechMedics on London Rd have been much more reasonably priced and helpful. Looking back on previous one star reviews with people who have experienced similar treatment, I expect the manager/owner to come back with a defensive negative remark. This place is terrible and I had a terrible experience with the manager and his ridiculous "policies".

Point blank. If a place shatters the back of your phone due to lack of "proper tools" they typically accept liability and fix the part they broke at no charge to the customer. This is typical of any usual place, but believe me not at TechStars of Duluth in the woodland area...

I had contacted one or two places about fixing a broken USB C port on my BMPCC4k, which is an uncommon camera for people to own. They said that they didn’t wanna touch it because they were unfamiliar with it, and didn’t wanna risk damaging it. Finally, I called Tech Star University, and they were willing to try to fix it for me. They only charged me $100 for the fix (and cost of parts but obviously they can’t control that). It took a while because the parts were shipped from far away, and they even needed special tools to remove some sort of tamper proof screw, and even though I was too busy to answer their calls, they left messages and kept me updated on the state of the repair. Got my camera back, and everything works properly! (Though I did need to navigate the settings to get it back in English, but that was simple enough).

On top of that, I brought in a brand new custom gaming PC I had built for my cousin because it had crashing issues, and they were able to diagnose the graphics card as defective. I tried to send it back to amazon, and they only gave me a partial refund. I mentioned it to Tech Stars and they gave me a bit of a pep talk and told me I should fight for the refund, and I did, and I ended up getting a full refund on the graphics card! Truly some of the best customer service I’ve experienced, and it’s a breath of fresh air compared to the terrible customer service I’ve had lately from large companies. This is a place that deserves...

Tl;dr: I paid $250 dollars for them to not fix my computer.

I dropped my computer off and was told it would be diagnosed for 100 dollars and fixed for 200 dollars. The person at the counter said he’d look at it the next day.

I never heard anything and ended up having to call a week later. The person who answered the phone said they couldn’t find anything wrong with it and could possibly try buying a battery for an additional cost.

They then called back half an hour later saying that everything was working fine.

I drove to pick it up and was still expected to pay the 200 dollars when they hadn’t even diagnosed it as they had no idea what was wrong or what they did to fix it.

Eventually talked him town to 150 but still feel extremely ripped off and never going back to a place with that kind of policy.

Two days later my computer stopped charging again. I called Downtown Computer and they said I would most likely need to replace the battery, and asked for a diagnostic fee of $37.50, as apposed to the $100 dollars I wasted here.

I keep updating this saga as I go along but it turns out it was just my charger that was broken. Tech Stars had my computer for a week, had two people take it apart, and told me I might need a new motherboard or battery. It took Downtown Computer 5 minutes to realize it was my charger, and they subtracted my diagnostic fee from the price of...