West Duluth Smoke Shop — Local services in Duluth

btw this is a review for both of the smoke shops owned by this guy. NEVER BUY ELECTRONICS WITHOUT CHECKING TO MAKE SURE EVERYTHING IS INSIDE THE PACKAGE ANDTHAT IT WORKS WHEN PLUGGED IN. I went to there smoke shop to purchase an E-Nail for a Dab Rig. now these are exceptionally expensive products, I purchased this without looking inside. when I got home I opened it to find there was no steel banger inside which is essential for using the product. I went back to the store and was accused of trying to return an old product and swapping for a new. I felt very offended as I have spent thousands over the past 5 years or so. after checking the cameras and finding out I was right and they were wrong, they gave me different box of the same product I had gotten originally. I checked before I left to make sure the steel dome was indeed inside. I took it home and plugged it in . to my surprise there was no power going to the unit. ]= . I had to bring it back AGAIN, my third trip seemed to go even more smooth than the last, the guy behind the counter gave me a completely NEW product it was called the Stratus, seemed like a good product, we opened it and looked inside and it seemed like everything was inside, I brought it home and found that the quartz dish for the Banger was missing(I didn't know the steel banger needed a quartz dish to screw to it) . LOL at this point I'm just pissed off. I call the store and tell them what happened , the clerk seemed to be in disbelief. he directed me to his boss who was at the west Duluth store. I called him and he told me to bring the product to the west Duluth store. I went expecting to get a brand new package with everything inside. instead he offered me some stupid deal where I get 25 dollars in store credit if I buy the quartz dish online WITH MY OWN MONEY ..... on top of shipping i got the dish online for $26 .. I personally like the guy who owns these shops but man treat your customers with some respect pal. "Theres no point in stepping up to the golden platform if your going to repeat...

After reading these reviews I swear I was expecting great customer service. Not the case. Called the Miller crossing location and was told this spot would be closer and that I would receive a discount. Came here and no discount. I asked the sales person Mike to call and confirm and he didn't. I called and the owner Mike said to give the phone and told Mike to honor the discount. Then um asked for my college id. Was never told to being my freakin college id. Didn't honor the discount, was asked by the owner Mike no less, if I was mentally ok. OMG! The place was not closer, the place has the most unprofessional customer service and they allow people to smoke inside. I said " I didn't know you could smoke here, Miller location doesn't allow that" and Mike the sales man said you aren't suppose to but eh!!! Soooo you break the rules by allowing people to smoke inside but you treat me like I'm crazy. Ordering online it's the way to go. It's affordable and worth the wait. Never again will I go here and I'm sure to tell advise you don't either! Btw, eBay sells for less but the wait is...

I only buy from these stores. All the staff are incredible, the owner knows what he's doing, and is exceptionally friendly to both customers and his staff. There has yet to be a question I ask that at least one person can't answer. They have a wide variety of everything! If you drive past any of the 4(?) stores, park, and have a look inside. There is amazing glass artwork, all the smell good things one would ever have a need for, and all kinds of all kinds of vaping choices... From a permanent mod to disposables. I cannot stress enough how amazing these stores are. Oh! Since it generally seems to be the same staff, my guess is there isn't a lot of turn-over... Which speaks highly of the job, the staff, the higher ups, etc.

Go check it out. You won't regret it!

Love you guys! They stopped carrying my brand of tubes... But once I mentioned something about it, they started ordering them again! I won't by my tobacco...