Duke Energy — Local services in Durham

I simply needed a copy of my bill, which I normally don’t get because I signed up for paperless billing. Their website would not allow me to print the bill in the normal fashion, even though I followed the prompts. The link that said view bill was simply not clickable on my desktop and on my mobile, and based on their own suggestions that was how I should print my bill. So I called them and waited one hour and five minutes for someone to answer. I told them the simple task I required and they go to email me the said bills and I checked my email and it is a application for financial assistance. She tries it three more times, three more applications for financial assistance. At the end, the final time of the call was one hour and fifty minutes, only for them to tell me that Their system was having complications and to go online and print it on my account, despite me already explaining that that was the original reason I called them, because that approach was also not working. They said they put in a ticket to have it repaired, I asked if a ticket could be put in for me to get emailed my bills once the system is repaired and they told me no I had to call back to have it done. I asked if there was anyway I could be notified that the system was working, they said no I would have to call back to figure that out. I asked if there was any way to go about this without waiting on hold for an hour like I already had before I learned all this and they said no. Needless to say this was pretty disappointing because I can’t think of a simpler task that customer service system would have...

Most unprofessional....Plz help This is only my second year in states and duke energy successfully made me to hate them. I get $130-180 electric bill during Dec-Feb for a 750 sq ft one bed room flat!! I usually set our temp 72 during this time. Last year they suggested me to keep the temp 68 but that didn't help, then change the filter that too didn't help. They suggested me to contact the owner of my house and fix any insulating issue obviously that didn't work. Above all last year the heating was on 24X7 and this year, as me and my spouse both got a job the heating is on only 14 h a day and this month I got $187 bill (and $160 in the earlier month). Duke energy, could please explain? This is frustrating. I will contact them this month too but frankly i don't have much hope. I have decided to move out from my current apt. Hope the ghost of Duke energy doesn't follow me in my next apt. That's the best we could do as they have a monopoly in this area. I know no one really don't care about any review for duke energy as that's the only option, but thought at least it could console you if you are in a similar situation. If any one gone through this and have any suggestion to solve this, then that will be highly...

5 stars for Brandon Guffey, who reconnected our electrical service after the circuit breaker panel had been replaced that day. Like a highly skilled surgeon, beginning 9:30 PM, he reconnected wires in the dark and attached a power consumption meter from his truck's mechanical lift, carefully and effectively following a set of procedures designed for safety for him and the residence. It was very impressive and gratifying to watch. In addition, 5 stars for Brandon for returning to work to serve us after having completed his shift earlier at 3:30 PM. On the other hand, no star rating for customer service. The employees who answered my call were respectful and helpful in creating a "connect order" but no time frame was established and there were no followup alerts or contacts about possible arrival times,. With no power in the house since the 8:00 AM disconnect and 4:30 PM completion of work on the panel, I had no idea of when power might be restored as I waited for 5 hours in a dark house or outside without being able to cook or use the heat pump, TV, computer, or laundry utilities. At the very least, communication between Duke Energy and the customer should be...