Durham Garden Center — Local services in Durham

Based on others reviews, we visited about a month ago, on a Tuesday late morning. It was obvious, they’d received a shipment as most staff members were pricing. Not one person greeted us. I was looking for a few bushes and perennials. At one point, I found someone, who was watering, and asked where I could find heuchera, coral bells. He said, sorry,I don’t know. By then, I was fairly frustrated. I walked up to a guy who was checking in the shipment to ask if someone could help me. He sighed, put down his invoice and rudely asked what I needed, I asked about a specific bush ( I don’t remember the name). I do remember he corrected my pronunciation and said, nope we don’t have them. I said thanks, picked up one Rose of Sharon I found and checked out. The person who checked us out was friendly, thankfully. I’ve worked in customer service most of my career. We always focused on the customer’s needs as without them, there’d be no business I retired four years ago and worked part time (25-30hrs/week) at my dream job- a garden center in Merrifield, VA. We were definitely customer focused. I guess I expected the...

I frequent this garden center and usually have a good experience, but today was the exception. For today's visit I purchased 2 beautiful pots. One which had a price affixed and the other that did not. I was after leaving, having been being preoccupied with my next errand while checking out, was dismayed to find that the cashier named Vanessa, who rang up my purchase didn't bother to find the actual price for the pot with no tag, but instead lazily simple charged me $57.00 twice rather then checking for the actual price of the second pot. Mind you, I'd overhead a brief chat between the cashier and another employee while continuing to look at options, which indicated the price should have been somewhere around $30 for the non tagged pot. To be charged nearly double that with no disclosure or mention is unacceptable and I will be returning the pots despite how much I love them as such practices are not consistent with how I wish to be treated when...

This garden center was much like many garden centers EXCEPT for the people. The people there obviously love their plants and their customers. We just recently moved to the area and didn't know what to plant or when to plant to attract pollinators and birds. They showed us what the plants were, what they attracted and added in whether they were deer resistant.

They gave us extra information about every plant we considered. And they answered every question we asked.

We left feeling more confident with some extra knowledge. We will definitely go back because the people there were so awesome.

They have a good mix of perennials and annuals and native plants. They have nice planters and an inside shop with indoor plants and some seeds and gift items.

If you want some advice or just to pick out some plants, it's a great...