Kofoid's Pro Shop — Local services in Dyer

For context, I’m from the Chicago area and bowled casually for years before moving to Boston 8 years ago. Ten-pin bowling isn’t as prevalent in Boston, and getting to a pro shop requires a decent drive. As a result, when my I saw that Storm Wipeout cracked in half, I didn’t have an easy opportunity to replace it.

I visited Mark at Stardust Bowl in Dyer while visiting family. Given my aforementioned predicament, I finally decided to get a ball while home and surrounded by several bowling alleys. When I arrived, there was a wait, but it was great seeing other customers ahead of me and behind me chatting with Mark and getting a sense that he’s a respected and knowledgeable PSO. This is the kind of care and customer service that makes the wait—and getting the full experience in person—worthwhile.

Given I was in town only 12 days, I needed to get a new ball with enough time to throw a few frames (and make any needed adjustments) before I headed back East. Mark found me something comparable to my old ball (Motiv Max Thrill) for a great price and had it ready with time to spare. If I’m ever in need of a new ball or anything else the next time I’m in town, I’ll definitely return...

This is the SHOP! I love how he drills your balls. He takes the time to get your measurements, draws them on ball, (so he's not doing by memory), he's patient with you, makes suggestions and doesn't rush you, no matter how many other customers are waiting. He makes you feel like you are the only customer there. This is my second ball he's drilled and I will continue to come back. My average has increased since his first drilling and I have referred several people to him. For me...

Called a few minutes ago to ask a question about if I can customize a bowling ball and before I can even ask my question he was extremely rude & rushed me off the phone telling me he can't be on the phone because he's busy with a highschool League and I'm glad I called first before I went up there because I will not spend my money with any business that talks to a person like that NO THANK YOU it's not my fault that you don't have anyone...