Metro by T-Mobile — Local services in Dyersburg

Please be careful getting a free phone from this particular store. The man they have in there now is stealing money . I upgraded to a Samsung Galaxy and because I have been with them for a long time I was able to get my phone free . This man made me pay taxes on a free phone which I've NEVER done before on my upgrades and then he added all type of stuff on my account I didn't ask for and had my bill at 75$ . I called Metro customer service line and the lady name Mai told me he stole money from me o didn't have to pay for anything besides my monthly bill she credited my account. All I have to pay this month is 26$ after I paid a total of 125.75. I appreciate her so much ! Don't let those men steal y'all's money ! If I didn't call I was going to be out of more money and then pay a bill I've never paid before . I hope they shut that store down or get some Americans in...

I agreed to the $40 monthly plan advertised on their wall after emphasizing to the representative that I did not need and did not want the $75 monthly plan. The very next day, Metro messaged me that I would be charged $75 per month. This was after causing security concerns by holding my driver license and keeping my debit card in their terminal the whole time I was there. I feel more like a crime victim than a customer of a legitimate business. I wish I had never walked into that place. It looks like I will be spending major time fighting the crime wave...

Ross was rude. He treated me like I was a problem for him. He wasn't a big help. Also if I'm paying insurance why do I have to pay 150 for a new phone. What's the point of insurance. Also if I walked in first why was I push aside for the people that came in after me? I wasn't rude to him....