Ember & Ice — Local services in Eagan

Absolutely dreadful service.

2 of us visited this place for the first time tonight. Live just down the street from here and wanted to check it out.

Will never be back.

Ordered 2 cocktails. First one was delivered about 10-15 mins after ordering. Server told me the cocktail I ordered “was out”. So I asked for a few minutes to look at the menu again. She came back and I gave her my order to never see her again for another 20 minutes.

I ended up going to the bar to order one and the female bartender told me they were out of that cocktail too. Told them nevermind as I just wanted to leave now.

Went back to our table to let the person I was with finish his drink and then ditch this place and go home.

Shortly before leaving the manager came up to me and asked what’s up. Told her what was happening and the complete lack of attention from the waitress that disappeared without explanation. Then the manager told me the drinks I ordered wouldn’t be “out of stock” and she would be happy to get me one of them. I was like. Huh???

As we were leaving the waitress showed up with my cocktail. 35 minutes after I ordered it. I refused to accept it even after management said it would be on the house.

Absolutely horrendous service and contradictory information from the staff.

As I said. I refuse to ever give this place a 2nd chance or another second of my time.

Avoid this place unless you want crummy service and...

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