F.G. Sturgul Mercantile & Bead Emporium — Local services in Eagle River

You really need to do better in the customer service realm. You came out from behind the counter to try and sell a delicate product to an 86 year old man with frail tendencies all encouraging and baiting. Nothing wrong with trying to sell your product but when he showed interest and touched, and accidentally broke, an adjacent item you became nasty and threatening and most unpleasant forcing him to pay for the item raising your voice stating you were ready to bring in the police. You were very unkind, unprofessional and small. From other reviews I see on your website now, I wouldn’t be surprised if this is a common business practice. The transaction ended with you getting your precious money as that 86 year old man is bigger than you'll ever be. Do better or go out...

We have stopped in and shopped when we have visited over the last few years, and had a reasonably decent experience for the most part. I am still fuming over the trip today. Honestly, the gentleman is very nice and considerate, loves to talk about his merchandise. The wife is the opposite. This trip alone, we were spending $70+ (in this bad economy) and she wouldn't let my son, who is a teenager, look at a pocketknife even though we'd been handling everything else, including other knives. I truly believe she thought he was going to steal it. I'm so mad! Just a rude woman. She will eyeball and watch you the entire time you're there. If I'd caught her attitude towards my son prior to paying, I would have left the merchandise and...

I was ready to checkout with over $150 in merchandise. Then the owners began having a conversation with the man in front of me. They proceeded to say that they don’t respect people’s pronouns and also made some racist comments as well. I informed them that I wouldn’t be making the purchase because I didn’t appreciate the conversation. There was no apology whatsoever - only “That’s your right.” I’m sure the native Americans whose merchandise they sell in their store do not share their...