DTLR — Local services in East St. Louis

I arrived to the door being locked at 6:38 PM. The security guard reluctantly let me in and let me know that they were closing in five minutes though the hours posted stated 7:00 PM. His attitude was less than stellar and he was sure to let me know they wanted to leave at 7:00 SHARP and not at 7:30!!! He didn't make me feel welcome and I felt rushed to make a purchase. On the other hand, the cashier and sales associate were very pleasant and helpful and assisted me as best they could. The selection was sparse and I settled on a couple of items. I may return, but they could REALLY use a new security service with guards there to do their job and NOT offend paying customers. Since this one (Mr. J) was so ready to get off, maybe he could be off on a PERMANENT basis?? and ratings would...

The staff is rude and don’t pay customers attention. They stand around and hold conversations with each other or random people that’s in the store not purchasing anything. They don’t know what shoes they have or will be getting. Also they lock the doors 20 minutes before closing. Someone needs to make changes at...

No customer should have to call three time then to call customer service to be told the product is no longer available. they should have notice before customer service called they sold or...