Ashley Store — Local services in Easton

While our initial experience was great, starting with our salesperson who took care of our needs and was patient while we explored our options at different stores, we picked a couch and love seat combo that we liked, delivery went without issue and all was well for about 6 months then we noticed the couch was sagging and was making a creaking noise then after inspecting it we then realized the decking that holds the cushions was tearing on one side. We reached out to Ashley for a warranty repair and they sent out one of their contracted furniture repair companies, the tech inspected it and said he couldn't fix it because he didn't have the decking material woth him and told us they would order it and then come back and replace it. Two weeks went by without any communication then we received a very short and abrupt email Ashley stating that the tech reported the couch was customer damaged and they wouldn't repair it. We tried calling to get more clarification on this but weren't able to talk to the person who emailed us and the customer service representative who we did speak to just reiterated what was already stated. We asked to speak with a manger to discuss why this determination was made, as there's no way we damaged it, it was clearly a failure in thw decking and a quality issue. Unfortunately we were told there was no manager we could talk to and we were only getting responses by email at this point saying they weren't able to help us. It almost felt like we were being scammed by the cold response we got and all without any recourse. I reached out to this store to see if they could help me and they told us that there really isn't anything they could do as it wasn't up to them. The only thing that was offered to us from Ashley was they would send us the replacement decking material, but we would have to replace it ourselves. Now they won't respond at all at this point. This furniture continues to fall apart, the chair now sags even more and will likely fail completely and now the pillow is also falling apart. Now with no options we are disappointed and frustrated with a couch that will soon be unusable and out over $2,000.

I don't blame this particular store, they aren't the issue, but I can't recommend Ashley furniture to anyone in good conscience due to the quality issues and...

My wife and I were on our way to go shopping and checked the mail after leaving the house. Inside was a flyer about a deal going on at Ashley furniture so we figured we would stop in to look. Perfect timing because our couch was becoming uncomfortable. We went inside Ashley furniture store in Easton MD. As we were walking around looking JD approached us and we told him we were just looking then he let us be. So it was really nice not feeling pressured. After looking around the entire store my wife and I were looking at a couch and loveseat set. We had a few questions and JD was able to provide every bit of information that we needed. He was very professional, he was not pushing anything on me and really worked everything out to where I felt like he was trying to make sure I was going to be happy with my purchase. He got us set up to get approved through synchrony, ordered the color of the couch that we wanted and then we went to the nice woman that handles payment information. The women there was very nice and went over every bit of information I was going to need to know about payment. I wish her card had her name on it because sadly I cannot remember her name and I can't find it on my paperwork. She was great. I like the employees that I met when I was there. When it came to the showroom it was set up to look very nice and there was so much to choose from. Being there was a really good experience and it's given my wife and I many ideas on future purchases and staging of our home. I do plan on going back for future furniture purchases. Also will let people know about the great people and sales the store has. So the advertising works to bring people in, having awesome employees makes customers feel comfortable and having a big selection gives customers many options. This store has it all.

Gone back over a year later to get a mattress and Latysha was extremely helpful in finding the right mattress for us and getting us set up for financing. So I've returned to the store and would definitely come back for a third purchase. Great customer service. Very friendly...

I want to thank the entire staff at Ashley Furniture Easton. Mistakes happen in life. no one is perfect and everyone will end up messing up something at some point in time. even the person reading this review has made a mistake. Its about how you react to a mistake and identify a solution that benefits all parties.

My 79 year old great aunt with dementia was helped by Roy with furnishing her new property and they did an absolutely wonderful job. on move-in day the 3rd party delivery company failed to pick up her mattress and pieces of her bed frame. Without those pieces she was potentially going to be sleeping on a couch for over a week or on a mattress on the ground (not an option due to a bad hip and limited mobility). We arrived back at their store and asked if there was anything they could do. Now at that point in time it was no longer their problem the warehouse messed up they had no need to assist us.... but they did anyway, they went the extra mile.

They sprang into action and delivered us with a perfect solution. Now my 79 year old great aunt is sleeping comfortably in her new bed and they have just gained another life long customer. I have nothing but the utmost appreciation and respect for everyone who works at that storefront. Their customer service goes above and beyond standards of 99% of the businesses in America. Thank...