Eastover Sanitary District — Local services in Eastover

Had a emergency situation. Had a payment agreement, and they still cut water off. I have 3 young children. Ex put a stop payment on check due to DV issues, single mom going through crisis. Escaped DV. We are actually hiding from it. I Explained this to Mr Baggett. Asked for 48 hours to come Up with $300. Because they’re prices are ridiculous. Not his problem I know, BUT I have NO problem paying bill responsibly. However they did NOT inform me the payment was stopped. As I paid with check with a joint account. I was NOT aware having a joint account someone could be so low to do that with children involved. No income no support new to this lifestyle. DV is no joke. I asked Mr Baggett basically cried and begged for 48 hours to pay he boldly said NO. NO. NO. i asked what he would do if it was his family or daughter? He clearly said “make better choices” and my daughter would never be in this situation. I asked again please, please give me 2 days. He said exactly this “ NO, we need our money” if I cut you back on and you don’t pay then what? Sir you cut it off like you did yesterday. My children have school. We can’t wash, flush, cook…. I have never have had this issue with my account please sir help us out. NO I need your money. I said do you have any grace or compassion? “NO. Not without your money “ no wonder why there is 1 star. He’s so compassionless. He said he nor his daughter would never be in this position. Well MR Baggett never say NEVER. God sees all. I was proud to be in this community until I spoke to you. You hurt me. And literally made me lose hope in humanity. My children and I will suffer because you can’t wait a couple days to get a $250 payment. I’m happy to know you’re living well, and let’s be honest, water from the source is FREE. Like air. You’re a man who will have to answer to God one day. And just remember never say never. I am also turning this over to the right place to review your rates and charges. My bill is way over charged. If I find out your overcharging me I’m joining these others and WILL be contacting the news and attorney general. I will be pressing charges to get money back for over charges. You sir, have NO place in such a business as this that serves this small community. I will be...

U have to pay an application fee of $125 just to get ur water turned on.. I've had water turned on in 4 other places and never had an application fee, it's not a deposit.. u don't get it bk, and if u are renting from someone else they want it from the tenant and landlord.. that's rediculous.. we r still going through a pandemic and the light company (Duke Energy) gave me no hassle at all.. they even added my deposit on to my 1st bill instead of asking it of me that day.. so I don't understand this place at all.. plus it's a...

Obviously, if there's a water main break affecting the surrounding customers, that's something that needs to be made public, immediately. There needs to be a water advisory published, an alert on the website, and a message sent to your customers by their provided contact information. Customers should not have to call the after hours line to be updated by an operator and should not have to get their information from the Nextdoor app. Clearly this is a safety and health issue for residents and ESD needs to do...