
I took my daughter in for a haircut. While the cut itself looked fine, we were a bit surprised at how little was trimmed—less than a quarter of an inch—especially considering the price. I got the impression there was some hesitation due to her very curly hair, which is understandable, but it left us feeling like the appointment didn’t quite meet expectations.
I decided to give them another try by booking an appointment for myself. Unfortunately, I had to miss it due to an unexpected scheduling conflict with my husband’s work (reporting early - military). I spoke to Cassidy to explain and asked if I could reschedule for later that day or the weekend, but was told I’d still be charged a 50% no-show fee. While I recognize the importance of cancellation policies, I was hoping for a little more flexibility given the situation and my attempt to communicate proactively.
Cassidy and I went back and forth and she ultimately agreed to apply $25 toward my next haircut if I paid it in advance. Two hours later she decided my new total would be $75 instead of the original $50 to still account for the no-show fee despite agreeing to working it out. Please be very cautious with this business and get everything in writing. I ultimately decided to go another direction due to her sudden change of heart.
Overall, the environment didn’t feel especially accommodating or warm when issues came up even with total transparency on...
Read moreFirst-time client and definitely will keep going back :) Maddy was my colorist/stylist and captured exactly what I wanted for my hair color—she’s super sweet and very attentive! We did a virtual consult where I showed her my current hair color and shared inspiration pics to give her an idea of what I was looking for. When I came in today, we went over the inspo pics again and she reiterated what process she was going to do to get the color and dimension I wanted. I walked out absolutely happy with the end result and can’t stop looking at my hair! :)
The Studio is also very clean, looks fairly new, and feels comfortable. The rest of the team is very sweet, so I’m sure new clients will feel right...
Read moreI love going to Bobby Pin! Always greeted so kindly, the salon is super cute and clean, as is the bathroom. I get my hair done by Autumn. She’s incredibly talented, really listens to what you’re asking for, and executes perfectly!! After having my hair botched at a few other salons, I now refuse to see anyone else! Autumn is also just so sweet and holds great conversation. Love seeing her!!
I’ve been a blonde for many years and she always gets the tone just right for my liking! Most recently I had her throw in some lowlights, and then eventually came back in for a full head of toner to go brunette for a while. All great...
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