Elements Massage — Local services in Edmond

I am an MD specializing in Hormone Replacement, Pain Management, and General Wellmess, with an office just up the street from the 15th St Edmond location. I had called and left several messages asking for my monthly membership to be terminated, had even spoken to an associate on the phone asking for termination of my membership. Yet the monthly autodrafts continued...for AT LEAST six months after I called requesting termination. When I finally had time to stop by in person. I was told that I had to sign a piece of paper for the autodrafts to stop, which I did. I asked for ALL credits, for at least ten 90 minute massages, to be put on gift cards and was told that was not a problem. Called today to use a credit for the first time and was told that ALL of those fraudulently charged monthly massage credits expired 60 days after I signed that piece of paper. That’s news to me. I was not told that. This is THEFT. This franchise owner needs to be investigated and I will report her to the appropriate regulatory agencies, including my attorney, for embezzlement and theft of monies. Do NOT support this criminal enterprise. Sincerely, Ester...

I am extremely upset with Elements Massage. I have sent emails and mailed a letter since Covid hit asking to cancel my membership. The first go around they said they did not get (I have emails) the 2nd they said email is not sufficient and I had to sign a form. I signed the form and mailed it as well as emailed it. Here we are Nov 3rd and my credit card bill has yet another deduction. I call today and no manager is available. They are forcing me to report my card as stolen because the credit card company says they have an agreement with this vendor not to stop automatic payments. I have not attended the place for a massage since Covid and should not be charged from March until now. I did all the things requested and quite honestly if they cannot locate it, not my problem. I usually do not write reviews or say anything however after over $500 and numerous attempts, I have earned the right to be upset. Beware of signing their contracts unless you expect to have deductions past your cancellation date. I will never go to Elements again...

Member for a year and a half with bi-weekly appointments, and started scheduling weekly as of October 2025. Booked a last minute appointment on 9/24 only to have to cancel last minimum due to unforeseen traffic. Charged $40 for cancellation without being told and without consideration for the circumstance. I showed up for my last appointment today to finish my membership before cancelling, only to be told that my appointment had been cancelled 7 minutes before that. I drove an hour to get to this appointment. Do I get to charge them $40? In addition, I was notified of this cancellation via email. Not even a phone call. I just happened to see the email while sitting in their lobby waiting for my appointment. And the email said my appointment had been changed…to the exact same date and time as the appointment I was sitting there for. The receptionist immediately messaged the manager, but no one has bothered to reach out. I guess I know my membership was...