Valvoline Instant Oil Change — Local services in Egg Harbor Township

I had the worst experience at this location - I have been here many times before without any issues, but today was the topping on the cake. I go for an oil change, just like my regular every 3 to 5 months And I was told by the assistant manager that I had a small hairline fracture on the oil pan, which was not a big deal. He said that was an easy fix. I can get the parts from.” Rock auto” I then begin to hear the impact gun and a few other noises underneath my vehicle and then a loud noise from one of the team members calling for the assistant manager they go underneath look underneath and he comes out and says I need to hurry and take my vehicle to Kia where I got my vehicle and they need to do my whole change out because the plug is broken and the bolt is too tight which now is making it leak extreme oil everywhere - Now Kia hasn’t touched my vehicle since January/February, so I don’t understand how Kia was the problem if these two individuals just touched my vehicle.

I take my car to Kia as instructed now the service center is closed since it’s past 5 o’clock and I spoke to a few people at Kia. They wrote my name down to try to get me an appointment however this is not going to be covered under Kia as this is not Kia’s fault this was the gentleman at this location, having the impact gun on “tighten” and not loosen as they took bolts off and damaged whatever was underneath my vehicle

I have been driving my vehicle perfectly fine for months. I’ve not had any complaints of leaks - My car hasn’t been burning oil. My oil was dark as they stated and completely filled - Which means it was never leaking prior to me coming to this place.

I put a claim into this facility and demand a response as this put myself and children in...

I went there with a 26.99 coupon and told me that i have to pay 51.03$ for nothing else extra just the oil change and they said that because it took one more court of oil it needs that’s why it was that price and needed a different type of oil filter when I know that isn’t true from working on cars in my past that there is nothing special or extra but a court of oil so instead next time I’ll bring an extra court of oil when I get it changed n use my own oil filter to get the 26.99$ price I was promised when I called to make sure n the lady said it was still ok to use the coupon and it would work on my type of car. I comprehend going elsewhere or to a place that’s not trying to rip people off for an extra court of oil when that’s only 4$ extra max n a oil filter that’s 4$ extra max aswell so you don’t get overcharged for a court of oil n filter when they are both the same as other ones smh. Hope ppl review this and consider maybe...

So they look like they don't stand behind the mistakes things happen but when you put a car in for service it should come out as it went in not with the spare tire.the tech broke valve stem not just rubber stem its metal & cermic you must let the stem cool before trying to remove the cap ,theres no way you can twist it off removing the cap unless you put pliers on it and that wouldn't break it it you turn it the wrong way snap that one scenario the othe pulling the hose and caught the stem and yanked .either way the fault is yours valvoline $ repair they also tell my wife it need new tires the tire are 6 months old .I call management tell me the cap was tight and the stem he tech was checking tire pressure so during your service you damage my car but take no one ioda of responsibility. I just chech the air pressure yesterday. And there was no cap...