Macova Auto Group Inc. — Local services in El Paso

It’s been a year now that I purchased a car from this dealer and I would definitely not recommend. I waited so long to finally speak up about it to give this place the benefit of the doubt but after having to put more money in a car I only have owned for a year is ridiculous. I went in on 2023 to purchase an economic car and looking for a low monthly payment after finding one online I test drove it was fine with making the purchase. I finished my paperwork and was told I couldn’t take the car home that same day because they need to pass the inspection and wanted to make sure the vehicle was washed and everything running smoothly. After keeping in contact with the sale rep and multiple other excuses give I ended up picking up my purchased vehicle Days later because that’s when I was notified it was ready and me constantly asking when I could pick up my vehicle. A couple hours after driving out of the dealer all the sensors on the dashboard turned on and I quickly notified the sales rep that helped me. I was quickly ask if I had purchased the warranty and I told him no but explained I just picked up the vehicle there should not be a reason the sensors should be on. I was left months with out driving my owned vehicle from them attempting to figure out what was wrong to taking it to the maker dealership and running a diagnostic. After getting my vehicle back I kept having the sensors turn on and every time I would notify the sales rep which eventually had the owner contact me. I was left with a supposed appointment being scheduled to drop off the vehicle at the maker dealership and it just never happened. Finally I took the vehicle myself and was given the run around that certain sensors never came on and that it was my responsibility for any repairs need. It’s a good thing I save conversations and text because they wanted to make a liar out of me. Every loner car I got from Macova in the beginning when they were attempting to fix my car had a sensor that would come on. Long story short they didn’t not pay for any repairs or loner vehicles in the end I put in over 3k additional from something they knew about that I drove out of their dealership with. They had said a new battery had been placed in the car as well when they were trying to figure out the issue and ended up purchasing a new one a couple of months later since my car had no charge and wouldn’t start. They got me under the table jobs in other places to cover up for their wrong doing and even ended up with parts I didn’t need and couldn’t get money back for. Now following up a year later still struggling with my vehicle try to get the inspection renewed I find out it was illegally passed with the tint on the car and possibly other sensors that had been on when they had said they needed a couple of days with the car after I signed paperwork. Would not recommend at this point I rather go through a maker dealer than these...

This is the first time I ever made a review on a company this is by far the worst experience I had with purchasing a vehicle. I seen a truck online I liked I called and sent a thousand dollar deposit to hold the truck I flew to el paso to buy it I get there but it drive to dallas and the next day when it stopped raining the truck had issue upon issue. They told me to take it to any chevy dealership and they would have it fixed I took it to classic chevy in Dallas. The truck roof was leaking in the cab when it rained it was waking transmission fluid bad. Vacuum pump was leaking the radiator was leaking and the truck was a high country Silverado so it came with a backup camera but it didnt have one. long story short they shipped the truck back to elpaso so they can fix it cause they said the dealer was to high. The dealer took pics of it when it left there lot for insurance purposes and once they so called fixed it they shipped the truck back to me with a dent in the bumper that they tried to fix and they claim they didnt do it. This place does not conduct business accordingly and they make empty promises alot do not sign anything till they fix any issues you have with a vehicle I gave these people good money and they gave me the worst experience I had purchasing a vehicle please. Buy at...

Had a great experience with sales team, but as far as getting a car in one full piece from them is impossible, my girlfriend and I were looking into a 4 door car as we are expecting a baby soon. We ended up finding a car we liked traded in our 2 door for it and picked up the car a few days later (had some issues that needed to be resolved). The Monday we picked up the car we found the clutch slipping and brakes were stiff, took car in (Macova agreed to split costs on clutch replacment) and to inspect brakes (they said the brakes were serviced as courtesy prior to selling which was NOT true) it turned out the car was missing an important part in the braking system WHICH THE MECHANIC DID NOT FIND. Once the brake issue was "fixed" and clutch replaced they let my 6months pregnant girlfriend drive off the lot with brake issue and car was not reassembled properly, it stalled on her on Montana and worst case scenario could of been in an accident due to the negligence of Macovas Mechanic. I'm not here to write a bad review on Macova's sales but for the negligence of the mechanic and management to let an incomplete car / safety hazard, drive off the lot. I suggest anyone that looks into their cars to fully inspect or at least give it a rough test drive to see any...