Moreno's - Rustic Furniture — Local services in El Paso

This was the worst experience I have had in quite a while . I purchased several items which were special ordered. Not one of the items was made as requested . I was between a rock and a hard place having to accept the items as is.

The most frustrating item was a special ordered door I requested for my front door. The door that was delivered was 1 inch thick. Definitely not for a front door. Can't support locks, deadbolts etc. They gave me a discount so I would keep it. I thought I might be able to use it somewhere and again I felt forced to accept an unwanted item. When i advised that the door can simply not be used . I asked if they would take it back in trade. The owner advised that would not be possible and that they had no room to store it. Seriously it is 1 inch thick. I am extremely upset with the customer service and their unwillingness to offer me any solutions. I took it to a door expert who them showed me it was pretty much made of pieces of particle as it was separating and worthless.

DO NOT TAKE A CHANCE ON THEIR WORKMANSHIP. I DO NOT RECOMMEND...

I order a barn door thru the owner Cathy Rodriquez. It came damaged from the freight company. I helper get it back to Texas. Now she has ripped me off and won’t return my money.. I also had other issues with her. All the furniture was late and not done correct in which I paid for. Cathy lies and has a million excuses for her promises not kept. I bought and trusted her, so please be aware she will be there to take your money but not to pay you what’s owed to you if items are damaged or not what you ordered and something else gets sent that was not what you ordered. I also had a toxic smell and still do with all the furniture that’s in my home I bought from her. If you need photos I will send them to prove my losses dealing with...

We went to the location on Route 62 Montana Far East El Paso. The folks here are very friendly and helpful. It is a family run operation and they take care of customers as if you were visiting their home. They have a wide selection of furniture from benches and dressers, to ceramic numeric tiles and dishes, cups and salsa bowls. Decorations and all Mexican crafts that really help add...