Big 5 Sporting Goods — Local services in El Segundo

Big 5 Corporation 2525 E. El Segundo Blvd. El Segundo, CA 90245

July 2, 2014

Big 5 Corporate Office:

On June 25th, 2014, I purchased a pair of shoes for my son, Shaq Platinum 36 basketball shoes in the amount of $44.99. My son wore the shoes for 5 days and to my disappointment, the shoes fell apart. I purchased the shoes from Big 5 Sporting Goods in Redlands, California. I brought the shoes back to Big 5 Sporting Goods in Redlands, California On July 1st, 2014 and explained to the associate that the shoes got damaged after being used for a five days. Instead of helping me out, they told me that I would need to send the Shaq Platinum 36 basketball shoes back to the manufacturer. This was a truly disappointing situation because they were unable to assist me. I am truly also very disappointed of the quality of the shoes because I did not expect that the shoes would fall apart after being used for 5 days.

The reason of why I am writing to the Corporate Office of Big 5 is that your policy is not at all very customers friendly. To gain customer trust, you should be able to meet the needs of your clienteles such as accepting damaged goods when returned prior to the 30 days window and especially when the product has only been purchased in less than a week. I believe that your policy should be changed when it comes to damage goods because it’s how you gain customer satisfaction and trust. Similar to Costco and Wal-Mart, they are truly customer focused and are very serious in meeting the needs of their customers and it is why they have...

I went to the store to pick up a pair of boots. Apparently the store is only stock one of each size and the other stores were out of it in my size. I went to the store to pick it up cuz they were supposed to hold it for me. When I got there the boot looked used even though it was supposed to be new. When I questioned it the employee said they would give 10% off for the damage to it. Then I pulled out the coupon they sent in the mail to me and everyone in my neighborhood that gives a discount off of purchase of more than $30. The employee then said he could not apply the damage discount and the coupon discount. So in reality the employee was giving me the coupon discount as if it was a damage discount. Pretty sneaky because I'm not getting a discount for the damage to the shoes. And from the look of it Big 5 doesn't monitor reviews. I will also be in a file and a complaint with the better...

Approx at 5:40pm; my wife and I entered Big 5 el Segundo. We had our mind set to purchase a Excersize Weslo Bicycle . We approached the Mgr Matt and we asked to see the bike from the top display. (We were told this one was the last one on display). Matt said he was not able to bring it down, knowingly this was the last one. I told him that I'm interested sitting on the bike for my wife or I may purchase somewhere else. Matt said he could NOT bring it down. I stated and told him that he may lose a sale of selling the item. In addition i told him if he was going to lose that opportunity of a purchase. HE SAID YES...WoW! BIG 5 this is your manager who is in charge of your store and losing sales! Good Luck making that EBITDA! I did give a 2 rating only because he did explain how it works..so I have to give him partial 10% creditbility of trying.. end of the day Big 5 you...