At Danny's Auto Glass & Upholstery — Local services in Elizabethton

Met Danny on 12/27/24 to get the windshield gasket replaced on 1993 GMC van. He suggested that I purchase the windshield just incase it broke when taking it out. That seemed reasonable, so we paid him to order the windshield($300). Two weeks later, no windshield, “still coming”. Two weeks later windshield arrived but he had to order a gasket, two weeks later “they sent the wrong gasket” ordered new one. Two weeks later still wrong gasket. Every two weeks “they sent the wrong gasket”, ”they sent the wrong gasket”. I NEVER was able to get him at the 542 number, always left a message. He usually did call back on a restricted number, that I could only hear every 3rd or 4th word. FINALLY last week, I told him I was going to pick up the van(6 months later). Picked up the van, he says I never paid for the windshield !!!, and I couldn’t take it, unless I paid him. Also the windshield wiper arms had been removed and he couldn’t find them. Took it to Action AutoGlass, waited 3 hours and...

We were in a bind to get our driver's side, front window repaired. It got stuck in the down position and it was going to storm, so we were trying to find a place that was open on Saturdays. We usually don't leave Johnson City for services, but everywhere else was closed. We got there a little while before they closed, so we were worried that they wouldn't have time to fix our window, but the owner's son went right to work on our issue. He was really diligent in finding the part needed to fix our window, when he could've just told us to go elsewhere or make us come back another day. Within about an hour and a half, it was fixed! We were so relieved to get it done that fast. The owner's son is a really nice guy and I'm glad we took a chance on going there at the last...

I had a terrible experience with this place. First off, I drop my car off at 10:00am to get my windshield replaced said it would take until about 5-6pm. So, I called, and they said they didn't have it done or anything, so I politely declined and went and got my car, but they were very rude and disrespectful. Okay, so as I got my car back, I get in the car, it smelled like cigarettes and the radio was blaring to 99.3 don't even listen to the radio and the a/c was blasting and then as I got home, I found a sonic receipt in my car. They had used my car as a personal vehicle for the day. There is not much I can do, but I am just warning...