Family Furniture — Local services in Elizabethton

Business is ran by a married couple. Originally I talked to the husband Pete and I was inquiring about getting a king set. The price In which Pete stated didn’t work for my budget. After stating that I’m in the penny pinching stage because I’m a single mother with 3 children. Pete proceeds to explain that he is picking up a returned mattress that is in excellent condition that he would charge me 125 because it had been used. I expressed my interest and just told him I would definitely like to take a look at it before I could give a definite answer.

The following day I dropped by. His wife was there. he was not. She then calls him, takes me to the back to look at it. She tells me he wants to charge me 180. So not only am I appalled by the the difference in price but she proceeds to say he didn’t expect it to be in that good of a condition. I have two problems with this. One if you say something you should honor it. Second problem I have is that when we originally spoke he stated excellent as if he knew for sure. To then actually seeing it, to then changing his mind due to the excellent conditions it was supposed to already be in.

Im not a person looking for a handout. Pete volunteered the information about the return of the mattress. I can only expect for someone to keep their word. I’m not happy with the service...

My wife and I bought a sectional and a bedroom set. Both are high quality and the price was less than we found at some of the bigger chain stores. And I’m sure the amount of personal attention we received doesn’t even compare. We had a great experience and will be back for our future...

Bought 2 queen mattress’s from here worst mattress’s ever . Within 3 months of having sunk way down where you lay but in the middle was still raised. I’ve bought mattresses from big lots that were better. Very nice people but very poor quality...