Verizon — Local services in Elkhart

Currently STILL waiting for call back in regards to a returned item, that I noticed maybe a week afterwards, had never been credited to my card - was told by associate he would discuss with manager & they'd have to check their physical inventory. The night I made the return, I clearly expressed what I wanted to happen: I was returning the Moto 2 Force Edition Phone, Kate Spade Mod, and JBL Speaker Mod. My intentions were to walk out of the store with Samsung Galaxy 8+, as well as the ASUS ZenPad Z10 [on discount for $129.99]... Prior to EVER entering the store I had gone over the math (the parts I could expect at least, as a consumer). My returns (due to bundling/promos) was going to total roughly $130.00 [for the Kate Spade & JBL Mods]. Therefore, the returns should Basically COVER the cost of the ASUS ZenPad Z10. Returning the phone would cost me $35, and the Galaxy 8+ and was $4+/month. Max of $40 activation fee for the ASUS, the $20/monthly line fee + the $35 restocking fee + ($10 taxes/misc) = the most I should have to pay to walk out of that store with what I was wanting... Because my number had to be ported over while I had been using the Moto, which was another irritation - It took 2 trips, several associates, and over a week to get that done - This couldn't be processed as an exchange, supposedly, but had to be Returned. Then I would just have to Purchase the Galaxy 8+ and ASUS. Well, how convenient? That return, although you just clicked some button, is going to take several business days to Reach My Account; However, You Guys Get What You Want Immediately. The associate processed the returns and tells me I will be receiving a credit of $-64.18. I had CLEARLY stated, I WILL BE USING MY RETURNS TO COVER THE COST OF THE ASUS. He said Ok. Then uses the excuse of that $35.00 restocking fee. I was so confused & KNEW what was going on wasn't right, but their receipts aren't itemized usually and I felt like I was on the spot so I just said whatever. Then he said they needed $90.90 from me in order me to be able to take the Galaxy 8+ home. Okay.... still confused, math really isn't adding up now... but I paid it - bottom line was I needed a phone, so whatever I had to pay for that, I was paying. Then, there it came... he said it. "Alright, then did you just want to pay for the tablet today or bill it the account?" Excuse me?? I stopped him and asked him to back up... I kept saying there was no way this could all be right, and all I got in return were "blowing me off" excuses. Honestly, I felt like I was intentionally being played for a fool - 'We are going to make this as confusing as freaking possible so you can't figure out how we just screwed you over...' I mean, it's 2017 and every Verizon assiciate walks around with their own tablet to conduct business on... And they're going to say something about the ported number being the reason why they can't complete a simple exchange...? Ok... Well, now that I've brought it to your attention, it's been verified by the associate I spoke with that night, why haven't I received a call...

On a Wednesday evening while my iPhone and iPad were plugged in to recharge, we had our electricity flicker at our house. I had to restart absolutely everything, reconnect to Wi-Fi, etc. Discovered I could not get email on either device. Two days later I went to this store and the young lady told me that AOL Mail was obsolete and I had not gotten email in sometime. I explained to her yes I had as of two days prior on Wednesday. She said I had to put a special app on my phone to see my mail. I asked her if she could help me with that and she said for a charge. I asked if she could just write down the app that I should look into and she said she could, but she would have to charge me for it. So I walked out. maybe things have changed considerably but before when I would go there, everybody was very kind and very helpful with everything that I needed, and I also discovered that the app she was talking about can be a scam app , and that AOL mail is not obsolete nor is it going away. I can also get my mail just fine on my regular computer. I left feeling like she thought I was a stupid senior citizen, and she didn’t need to help me because I was too dumb to understand. Might not have been, but that’s how she made me feel.

Update, my daughter googled the problem. I was having with my phone and in three steps. I got my mail back. Had nothing to do with AOL mail. It is still viable even though I was told otherwise. I’m thankful I did not put the scam app on my phone and iPad. Shame on the young lady who, dismissed my problems so quickly and made me feel like I was just an old woman who didn’t know...

I came to this store today with a simple tech question. I was met at the curbside by an employee who refused to help me. He informed me that I needed to call customer service if i wanted assistance with my simple issue. The customer service rep on the phone put me on 3 way and called Russell Cellular Verizon in Mishawaka and spoke to the store manager, Joanna. The agent on the phone asked if she would help me with my tech question, which she happily agreed to do. The customer service rep even spoke to these employees at this particular corporate Verizon store, and they STILL refused to help!! It literally only took Joanna 5 minutes to help me . She uninstalled some apps on my phone that were causing my phone to lag and boom problem solved. I was totally flabbergasted on the time they spent to make sure I understood that they would not help me, VS just spending 5 minutes to help me! I was getting ready to just port out to AT&T, even though I've been a business Verizon customer for 30 years!!! Anyway, Russell Cellular Verizon in Mishawaka just gained a customer. They had no issue...