Central Powersports — Local services in Ellensburg

I’m not sure what to do. I bought a Defender utv cab model from Webb less than a year ago. I have brought it in several times for small issues which never were resolved. Recently, we started having some very concerning motor noises(internal bell ringing until motor reaches operational temperature) in addition to coolant leaks, more cab water leaks (puddles on the floor after a night in the rain) and brake issues. I dropped the unit off on 5/16, so that they had it for our scheduled appointment on 5/19. When I dropped the machine off, two staff members from the service department agreed that there was definitely a serious motor issue after hearing it for themselves. I called on the afternoon of 5/21 to get an update and I was told I would get a call back. I did not hear back and tried again on 5/22. Once again, I was told someone would call me back, but I did not hear back. Saturday 5/23, I called again, but no answer. Tuesday 5/26 at 2:00, I still hadn’t heard back from anyone and called again and finally talked to service.

I am now being told that the internal ringing bell noise which started about two months ago is normal, the cab leak is okay because it’s not a “sealed cab”, there is no visible coolant leak even though you can clearly smell coolant from inside the cab, and the squealing of the brakes is normal as well. Essentially, I was told there is nothing wrong with the machine and I’m at a complete loss. I purchased this very expensive machine locally that I desperately need for use on my property in good faith that I would be taken care of if there was ever an issue. If anyone out there has any good advice here, I would love to hear it. I’m thinking my next step is to contact the...

Got it part right... came in for some work. Which was done satisfactorily, no complaints. I asked them to put on a fresh set or tires (DOT approved and was told the price included mounting and balancing). When I got home and looked at the tires it clearly states "not for highway use". Also I do not know how they balanced the tires with no weights on the dang things. They then tried to tell me that those tires are not really a problem. Frankly I don;t care if its a problem. I was told one thing and they went ahead and chose to do something else. I for one will not be going back and recommend you look elsewhere for your powersport needs.

EDIT AFTER RESPONSE Scott, you were who I spoke to initially about mounting and balancing 50/50 tires. You guys are 1.5 hrs each way for me to get to you plus fuel. Frankly I don't really trust you guys to do a good job or do what you say your going to do at this point. I will be supporting a company locally, and when I ship the tires back to you I hope you will do the right thing and refund the cost of the tires and mounting back onto my...

My husband and I purchased a side by side from Central Powersports recently and let me tell you we will be forever customers. We have been looking for a side by side for 8 months and finally found exactly what we wanted with an unbeatable price. Having to do most of our transaction over the phone due to them being almost 2 hours away, they made that process seem less and easy. We had excellent service even with this being a phone transaction at the beginning. The day arrived to take possession of our new side by side and Jack Philip our Salesman was just as great in person as he had been on the phone. We got the red carpet experience; we were taken to meet everyone through the entire store/in every dept, including one of the owners. What an exceptional and unique experience that makes you feel important and valued. We loved our experience so much that we have boughten parts from their Parts department to continue to support them as we have received great service from their Parts Manager as well, Morgan. We will make the 2 hour journey to...