Maserati at Englewood Cliffs — Local services in Englewood Cliffs

This is not the place for a used car purchased with financing. Reasons-

1. We had to wait approximately 2.5 hours to be brought into talk to a finance person.
2. Car was not "pre-owned certified," therefore interest rates are through the roof
3. Some sort of negotiating with a friend at the bank to bring rates down was tried-- rates still too high.
4. Did I mention the wait time from start to finish was from 12:45pm to 4:15pm?!
5. This last one left us with our heads spinning and will play in my mind for a long time- we had been to the store earlier in the week and test drove a luxury Japanese suv (therefore not alpha or romeo or maserati :), and I fell for that car. Black leather interior (not standard), dark dashboard and bamboo on the interior. The day we went to purchase and us caught deep in the waiting game, I mentioned having heard an unusual sound while the vehicle was idling. One of the sales persons offered to take the car with us in it if we liked to see what it was that we were talking about... to my gut wrenching surprise the cars interior was a light yellowish color and my husband noted cut marks on some parts of the NuLuxe( you know if you know). Not leather and not the car I test drove and I jumped out right away and my heart was racing because we were within a hair's breadth away from putting down a deposit. It would have happened if my husband was not relentless in asking a million questions about financing and is the most practical and down to earth person who could care less about luxury brands. This was my leading to go to this place. But we both knew right away that that wasnt the car we had seen originally. But then the sales person cast doubt by saying we had come in and test drove at night. But even in the night I know a dark interior from a banana colored one! The proof that it was a different one after we played it out in our heads... the proof- when I went to test drive the first car the mats on the floor had plastic stuck to them and I tried to peel it off but it was stuck on hard so I left it in place. The sales person saw me doing that and told me it wouldnt interfere with my driving so not to worry. The second car did not have plastic instead the mats were lighter and had paper on it as a protection. We will for ever wonder whether this was a bait and switch and whether the original sales person was in on it! Suffice it to say our experience- run, dont walk to a pre-owned brand certified car place for the best interest rates and warranty. We escaped a terrible deal on a car we did not want. We did get a few free sparkling waters and a coffee. Phew! Still reeling from...

Maserati of Englewood Cliffs with Kamaal Watts: Worth the Trip (Even If You Don't Take One)

I recently purchased a pre-owned vehicle from Maserati of Englewood Cliffs, sight unseen. As a first time out-of-state buyer, I was understandably nervous. However, Kamaal Watt's exceptional service quickly put those concerns to rest.

From the first inquiry, Kamaal was responsive, knowledgeable, and went above and beyond to address every question. He arranged for an independent, specialized mechanic (paid for by me) to thoroughly inspect the vehicle, providing me with the confidence I needed to make a purchase without physically seeing the car.

Kamaal didn't just sell me a car; he provided a white-glove experience. He streamlined the financing, secured a competitive shipping rate, and kept me informed every step of the way through texts, emails, calls, and even detailed photos. Kamaal and the dealership detailed the car to ensure small imperfections were buffed out and the leather, interior, exterior were flawless.

Negotiations were refreshingly transparent and straightforward. While I could've found a slightly lower price elsewhere, the exceptional service, Kamaal's integrity, and the dealership's commitment to transparency made Maserati at Englewood Cliffs the clear choice. In this era of internet, nationwide sourcing for cars, the people and principles make a difference. I have my trusted people in Kamaal and Maserati at Englewood Cliffs for my future car needs - they can source essentially whatever I may be interested in (new/used/rare) and I know what kind of experience I'll be getting.

If you're looking for a trusted partner in your next vehicle purchase whether you are in New Jersey, New Canaan, New Mexico or Newport Beach, I wholeheartedly recommend Kamaal and the team at Englewood Cliffs...

I am changing my prior review. Please proceed with caution if at all with giving this dealership any business. I state that because if you search the reviews, you will see that there are numerous complaints against the sales team (I should have researched the dealership more before I decided to give them my business). My salesperson is Lanique Harvey. She tried or at least pretended to resolve my issues but struggled to complete the initial transaction correctly. She and her team did almost everything to win my business but since then have fallen short on their commitments to service as well as their responsibilities as a dealership to complete a lease transaction successfully. Since I leased my automobile (about 6 weeks ago) the below issues are still unresolved and now I am not getting my phone calls or email returned. There is a lot of turnover at the dealership. I was texted by Ian Osborne to contact him if I am not fully satisfied and when I called to let him know that I was not, I was told that he no longer works at the dealership. Then I was transferred to the extension of the new service director and left a VM that has not been returned. He is the 2nd service director in less than 6 weeks to rotate in and out of this dealership.

Provided only a 1 year NJ DMV registration for my 2 year leased automobile. After numerous discussions and changing their answers, I have been left to figure out how to get my automobile registered properly for the term of my lease. Left confidential information in my automobile. Multiple pieces of PII from a prior client were left...