Stevens Ford — Local services in Enid

I just wanted to let you know how satisfied I am with the work your service department did to my 2004 Ford Escape. Twice.

JUST KIDDING!

It is still burning and leaking oil like it was BOTH times we brought it in to have it serviced. And you wanted us to pay you to repair the second time, what should have been repaired the first time... LAUGHABLE!

I have never been so displeased with how I was treated by another business establishment in my life.

First off, someone should probably give Gary a good long lesson in customer service. Getting an attitude with a WOMAN, or any customer for that matter, when they call to check on their vehicle, is absolutely unacceptable. I am 25 years old have more skill at being polite than Gary has in his left pinky. And the man is much older than myself... It's absolutely disgusting, the way this man treated me and what's even worse is that NOTHING was done about it.

We were told three times that our car would be done "tomorrow" and it wasn't done until the TWO DAYS AFTER the third time we were told this. Did anyone apologize for this? No. We were told that a part was being ordered for our vehicle on the third day and it wasn't actually ordered until the END of the fourth day. Did anyone apologize for this? No.

And then when we got it back on the 5th day, there was a large number of small dents/chips on our hood... OH, AND LET'S NOT FORGET THE EXTRA 100 MILES THAT APPEARED ON OUR ODOMETER AFTER WE PICKED IT UP! Could anyone explain this? No. Oh and not to mention the fact that our vehicle still was NOT fixed.

I understand that we bought this vehicle as is. No one is disputing that fact. All we were asking is that the vehicle be repaired so that it was in a safe and drive-able state, like we were told it was when we purchased it. This is not a problem that occurred even a few days after purchasing the vehicle. It was noticed by myself within the first hour of driving my car around Enid. This is something that was occurring with the vehicle while it was sitting on your lot. If you are in the business of knowingly selling faulty vehicles, then you should be prepared to deal with upset customers who want the issues with said faulty vehicles repaired. No one in their right mind would be okay with being sold a vehicle that does not run properly, whether they bought it as is or not. $5500 is a lot of CASH to spend on a vehicle that cannot be relied upon.

To be treated as if our concerns and need for the vehicle to be repaired were ridiculous and unwarranted is despicable. Especially when you are behaving in such a way to a Veteran. While he is in uniform. You should be absolutely ashamed of yourselves.

The fact that we had to call the Ford Corporate Office to ensure that our vehicle would be done on the 5th day, as my husband had to go out of town (military related), is ridiculous. Especially when your service department was aware that we needed it back by Friday and were told by YOUR service department that we would have it back that Tuesday.

Instead of us going around Enid and telling everyone how pleased we were with our experience at your dealership, like we were prepared to do, we will now be urging people NOT to buy a vehicle from you, as you cannot be trusted to do right by your customers. ESPECIALLY service members. They deserve better.

I hope this doesn't cause your sales to drop too much...

IT WILL BE KNOWN WHAT A BUNCH OF SCAM ARTISTS YOU PEOPLE TRULY...

If I could, i will give a ZERO STAR

After having an appointment scheduled OVER ONE MONTH IN ADVANCE, i took my vehicle to the service department at Stevens Ford in Enid, OK. I live 75 miles away and there was not a rental or a loaner vehicle available. I was just told the Enterprise had no availability for any kind of vehicle but the recalls repairs will be done by the afternoon. There was nothing i could do but to wait so i went to try to get the lost out of the situation by going to Harbor Freight and other nearby stores to make the wait into a productive used time. NO ONE CALLED ME TO ADVISE my car will not be ready that day. When I returned, they were already gone! I had to call my wife to pick me up. She had all my grandkids for the week at home so she had to bring them along in my Chevy Malibu which was not the most comfortable trip due to its small size and car seats! NO ONE CARED THERE. If this was not enough, THE FREAKING FIRE RECALL I TOOK IT THERE FOR, AND SUCH APPOINTMENT WAS SCHEDULED OVER ONE MONTH IN ADVANCE WAS NOT FIXED! THE MAN THERE SAID THEY HAD TO ORDER PARTS FOR IT AO HE DIDNT KNOW WHEN SAID PARTS WILL ARRIVE BUT THEY WILL LET ME KNOW!! A FREAKING MONTH THEY KNEW WHAT I WAS BRINGING MY CAR TO GAVE REPAIR AMD THEY DIDNT HABE THE DAMN PARTS! OF COURSE HE DIDNT THINK THAT WAS AN IMPORTANT PIECE OF INFORMATION SO HE DIDNT EVEN MENTIONED IT UNTIL I ASKED AFTER SEEING THE PAPERWORK WHEN I PICKED UP THE CAR 2 DAYS LATER! I had asked to change the oil and thats what they did. I told them i wanted to use my rewards points to pay for the oil change and NO ONE KNEW HOW RO DO IT!! They looked at us like if we were speaking in Chinese! i had to wait until someone they call came over to tell them how to do it. The older guy at service desk seemed aggravated and immediately made an annoyed comment like “if you even have enough points”. Let me tell you, my vehicles are always impeccably clean, i go all the way out of Woodward, where I live, because McKay Ford technicians will always leave my cars dirty and carpets full of dirt and mud! Not even a back yard mechanic i know, does that! He even have paper mats to ensure he doesn’t get his customers’ vehicles dirty! I WILL NEVER GET YOUR FORD CARD FOR THOSE REWARD POINTS YOUR MEDIOCRE EMPLOYEES DONT KNOW HOW TO APPLY TO THE SERVICES! NEITHER WILL I EVER BUY A FORD AGAIN! All our families and friends are Chevy owners now, i will do the same and i will copy this long review to paste it ALL OVER YELP and every other place i can!

FORD NEED TO IMPROVE IN EVERYTHING, FROM STAFF TO THE VERY QUALITY OF FORD VEHICLE!! MY LAST 2 EXPEDITIONS AND INTERACTION WITH YOUR SERVICE DEPARTMENTS HAVE BEEN THE WORSE! SUCH A DIFFERENCE WITH CHEVY! Friday i took my GMC Sierra to my local chevy place for a recall and they had the parta ready and it took them 2 hours to complete! Super NICE STAFF and i had that appointment scheduled within 10 days only y as soon as the part’s arrived, they called me to let mw know they had them in case i wanted to try to get my truck earlier than scheduled. I have all the paperwork to back up everything i am...

Before I talk specifically about Stevens Ford in Enid, I have some general advice first. I cannot stress this enough people. Whenever you buy a new vehicle, do your homework first! An hour online could save you hundreds if not thousands of dollars. Research available rebates/incentives, fair-profit prices for all vehicles you are interested in, as well as the trade-in value of your vehicle if you have one. There are many great websites online to do this. Also go on the dealer's website and see if they post how much their "dealer fees" cost. There is almost always a dealer fee of some kind. Many times I've found this to be in the small print at the bottom of their website, but other times its not posted at all. When you finally step into a dealership you should have an informed approximation of what you are going to pay and will have thought about how much you are willing to deviate from that price beforehand. After all, most people don't like haggling. I sure don't!

That being said, my buying experience at Stevens Ford in Enid was excellent. Their website clearly outlined all available incentives. While I could not find their dealer fee, I called them to ask and found it to be much more reasonable than most dealers in the OKC metro area where I live. My sales person was Joshua Smith. He was very kind and knowledgeable and had the Ford Escape ready for a test drive right as I got to the dealership. If you want to strike up a good conversation, make sure to ask him about Brazil.

I decided to buy the Escape and the paperwork took a reasonable amount of time. Also, JJ Jordan in the finance department was very kind and efficient. He asked if I was interested in an extended warranty and I declined. He wasn't pushy about it at all. Extra kudos for that!

Also, I feel it necessary to mention something about COVID. As I got to the dealership most employees were not wearing masks, but everyone was very spread out, so it wasn't that big of a deal. I wore a mask. I know mask wearing has become a very contentious thing across the country, but I'm happy to report I did not feel judged for having done so. Additionally, Josh put on a mask when he worked with me and actually apologized for not wearing one upon our initial greeting. JJ in the finance department also wore a mask. So from my own personal public health standpoint, I felt comfortable.

Overall, I've been very happy with my new Escape and impressed with my experience at Stevens Ford. Well worth the...