Staples — Local services in Enid

I came into the store on a Saturday (which by the way has no organization to it at all) to find some sort of L shaped corner desk for my office. I had clients coming over and was expecting to have a somewhat professional setup when they arrived. After finding they did not have the desk I wanted in style, they ordered it through their system and advised me it would be shipped to the store by Tuesday. Arriving Tuesday at the store around 5pm, there is no desk delivered. I was told by the manager "if it wasn't here today, it will be here tomorrow". Well TRACKING this order was to no help. Every day it showed "no shipping information available", and Tuesday, Wednesday, and Thursday I was at the store or on the phone with customer support trying to track where my desk was. I received the runaround from EVERYONE from the Customer Service support to the store manager. "Its shipping through UPS" "NO its shipping through Beaver Express", with phone call after phone call tracking these false updates as to where the desk was. Obviously it was lost in transit somewhere but Staples looked at me like I should be the one to figure out where the hell my package went.

I'm EXTREMELY dissatisfied with this store and would not recommend it to anyone. This experience has permanently ruined any chance I have of shopping with...

Went into this location twice today and couldn't get anyone to help me. The first time I stood there and tried to get the attention of the group of staff that stood in a group as I watched another customer stand and wait at the printer counter. The second time my husband talked me into going back because I really needed a new printer. He then witnessed the non-help that we got. An associate came over and informed us he was not able to help but would get someone else. As we waited he came back twice to see if we were helped and seemed irritated that no one had came to help us. He even said he wasn't sure why no one had came over and requested assistance for us again. We finally left and went to Walmart. They were actually very helpful there. And I will say, this is not the first time I've recieved this type of in-service from this Staples location! They definitely need to retrain...

I went in on a Saturday to buy a laptop HP. I was there trying to get some help and no one made any move to help me. Final I got someone to at least talk to me. He said he would have to get someone else to help me. I waited another 10 minutes before finally got some help. They had what I wanted on display but none in stock so they had to order it at a higher price. Finally a manager got the price that was on sale ordered. I asked if they set it up and they said they do. Just talked to them and they said it would cost $110 to set it up and they needed it for 3 days. They lead me to believe the set up was part of the cost of the computer. I will not be doing business with them again!! ...