Jewel Craft Inc. — Local services in Erlanger

If I could give them 0 stars, I would! My fiance ordered my ring offline and it was supposed to be a 5.5. When he proposed to me, I was so excited that I didn't even notice it was a bit too big. I went to my work( I am QC Inspector for a jewelry manufacturer) and measured it. It was a 5.75. I sent it to them for them to size to a 5.5, they sent it back saying it was already a 5.5. I sent it back saying no it wasn't. When the ring came back, it was sized to a 6!!! At this point I was FURIOUS. I sent it back AGAIN. When it came back it was STILL a 6. So, I decided one more time to send it back. This time when it came back, it was between a 5.5 and a 5.75. I asked the lady at JcPenney if I could just take it to my work and get it fixed, because I had someone from JcPenney already tell me I could. She got an attitude and I asked to speak to the manager, he never wanted to come out and help so I decided to get my fiance's money back and I am currently getting a ring through my work. JEWEL CRAFT IS A JOKE AND I WILL NEVER EVER DEAL WITH THEM AGAIN. FOR THE RING TO BE SENT TO THEM THAT MANY TIMES AND THEY CANNOT GET THE SIZE RIGHT, THEY SHOULD GO OUT OF BUSINESS. ILL BE DARNED IF I EVER SEND OUT SOMETHING LIKE THAT WHERE I WORK. THEY SHOULD BE ASHAMED OF...

Unfortunately, we have to report that working with Jewel Craft was not as smooth as they pitched. While working with them to produce our jewelry line, they lost 4 of our original pieces. Our production did not come out as preferred, but we understand that a manufacture might not come out as well done as handmade. We were willing to look past it slightly. However, the end result of their production left us having to finish pieces, which was not efficient. Therefore, we could not continue to work with Jewel Craft. No compensation for losing the originals we handmade and sent in was ever extended. Multiple shipping errors occurred as well. There was no communication when packages would be shipped or tracking information sent prior to shipping which is a real concern. They worked on their own time with little...

I ordered a ring from a retailer and they used this manufacturer. It came in a quarter size too large (4.5, not sure if they have mandrels that read large, I got mine off of Amazon so I'm not sure if it's standard). I requested a repair from the retailer and they had me send it back here.

It came in the correct size (4.25)! I put a post it note saying what size I wanted on the small jewelry box holding the ring as well as the order slip enclosed in the larger box as instructed by the retailer.

I was really worried and even bought insurance because of the bad reviews of rings being sized wrong, lost, or damaged by this manufacturer, but it worked out...