Hot Head Burritos — Restaurant in Kentucky

We ate here for a very late lunch, early dinner. We literally hadn't eaten all day, so we were definitely hungry and very much looking forward to eating something. Well the store itself was, for the most part, clean and the staff was friendly. However, the kid with the ponytail is who made mine and my brothers bowl. He acted like putting any kind of topping, extra meat (which we paid for) was going to come out of his paycheck. I had to ask him a couple of times to "put a little more on," and the chicken was very dry. I noticed a cup sitting back by the chips while we were getting our bowls made. Well, while we were checking out, I heard one employee ask another employee whose drink it was. And the kid that made our bowls said, "I don't know, it was there from lastnight". Now mind you, it was 4:30ish in the afternoon. I've worked fast food before, and I can tell you that cup should have never been sitting there in that area. A health inspector wouldn't have let it happen. The worst part, though, is that we dined in, and no one even bothered to throw it away before we left, but they sure didn't have a problem planting their butts on the counter tops where food is made and playing on their phones while they had nothing to do. If people are too lazy to pick a cup up, what else are they not doing is how I see it. May come back, may never. We're not from the area, just working there...

Ordered online and they had an option for nacho cheese Doritos to be added. Walk in to grab my food, girl working behind the counter was rude when I told her I was there to pick up my online order. I then asked if both bags were mine, her response “are the behind one another” clearly I see they are but no need to be rude when I’m trying not to take someone’s food if it isn’t mine. Get back to work to eat and it’s spicy Doritos. When we called the “manager” who picked up the phone was rude on the phone. When we stated we wanted regular Doritos and not spicy her response was “well that’s all we have”. If you see something on an order you know you don’t have, try calling the customer instead of assuming. So now we have two bowls with spicy Doritos that won’t be eaten bc it’s not what we asked for. Also we didn’t ask for a side of attitude from the worker or “manager”whoever she was. Spent $55 on food and they don’t even have the decency to call and give...

Came in tonight around 4pm and the girl that took my order had earbuds in and was on the phone the whole time she was taking my order, I asked for multiple things on the side in which I had to remind her not once but twice that I wanted things on the side because she didn’t hear me because she was busy on the phone. As a former employee of hot head burritos I know the portions pretty well and I don’t think putting 5 beans on a burrito counts as a portion. Not to mention paying $12 for a singular burrito that has close to no protein on it is insane. Service was terrible and they could care less about appropriate portions for the bowls and burritos. She gave me 4 strands of pork on a regular burrito. See attached, very disappointed. Also wanted to mention, after touching the computer screen WITH GLOVES ON, she didn’t change her gloves and was rolling more burritos and touching other things, feels like a health code violation that needs to...