The Nest Egg — Local services in Fairfax

I live locally and have been to this store 3 times. Today was my third time in. The first two times (once with my husband) and once alone, I noticed that the staff is extremely not customer friendly. This is not a large store and the staff (usually 2-3 people at a time) CONSISTENTLY never greet you, say hello, acknowledge your existence, etc. I thought it was just me -- I work in sales myself and so I expect a level and quality of customer service and figured I was just being overly sensitive. My husband noticed too on our first time in. He is a different ethnicity and we figured it may be due to that. Nope, on my second time in, no one spoke to me or acknowledged my existence. Today, I went in with a friend (who wanted to go to this store for a specific item carried) and I decided to not share my previous experiences. Half way through our shopping (with about 5 items in our arms) she states 'you'd think with our arms full of merchandise they'd ask us for assistance.' I'm not surprised by some of the previous comments talking about the lackluster customer service - it is consistent with EVERY experience I've had here. They decided to perk up once we handed over our credit cards but could not have cared for our business prior to. Really interesting that they continue to stay in business. Will be taking mine elsewhere. Best of...

Love the beautiful stock in this unique shop. A great place to find an unique gift for most any occasion (new baby, housewarming, thank-you, birthday, etc).

My only complaint, and the reason I don't visit very often anymore, is that not all of the staff are very warm or friendly. I have had a positive interaction with (one of?) the owners on a couple of occasions but have had rather disinterested service from other staff. Including around Christmas, when I purchased a few small glass ornaments and the salesperson was so busy conversing with her coworker that she just put them in the bottom of a paper bag and handed them to me. When I requested, tentatively, 'could they be wrapped a bit?', she shrugged her shoulder in such a way as to make me feel like it was an unreasonable request. She did it and handed it and handed the bag back to me without any further...

The awful team need to take lessons in how to be kind and friendly! I guess the place is just awful coming from DC looks like those folks don't know how to deal with people with differences. Would never shop here again! Nor recommend the place. We walked in the store with my toddler, no one greeted us or ask if we need help although we were looking for chairs. But obviously no one was interested to help! My kid was interested in the stories section we picked a book together and went for check out! The lady on the cashier is extremely rude. She ignored my child more than once. and i have even told my child who kept saying thank you not because of the woman attitude shes clearly just ignoring and being arrogant. All an all I did not feel welcomed...