Rhode Island Novelty — Local services in Fall River

Absolutely disappointed with this company. My sons school had a holiday gift shop and one of his friend purchased the frog splat-ball and within a couple of minutes of playing it splattered and the chemicals in the toy burst into both of his eyes. The after school daycare frantically reached out to me, as a healthcare provider I asked them to flush his eyes for ten minutes two times until I can get to him. I get to him and take him to urgent care and then get referred to ophthalmologist. I contacted the school to make them aware of this toy and to protect other children who may have purchased this toy. I researched the toy and saw previous same injuries to other little children and parents asking for splatballs to be recalled. The schools other company that does these shops, tried to show me a ceritificate of the product safety, from a third party chinese company. I then call Rhode Island and only ask for the material safery date sheet on this toy. They email it to me and then within a couple of hours I get a personal phone call from the manager,Kyle. They apologize and send him a huge box of small toys and gum, and a letter, to make him feel better but personally I knew it was a way to try to keep my mouth shut.They do not have a warning label of eye exposure on this toy, only a choking hazard. On your website you advertise this toy as water-filled,which in fact it contains chemicals to preserve the water from bacterial growth,and it has warning of exposure and how to handle those chemicals in the material safety data sheets. I have the last email stating the manager would pass it along and get back to me. It is now March. HAVE NOT RECEIVED any response. I also emailed them multiple times giving them more time to respond back to me trying to be patient and I have still recieved no replies, not even a call!!! It is unfortunate that it could not be resolved and the toy out of the hands...

Website ordering is supposed to be a convenience, however with this site, do not order on the web, order by phone. At checkout on their website, they tell you, how much to be charged in total with shipping, this happens with every order on their site no matter who you are, they do charge ALOT more than normal for shipping, and then when order is not shipped within a timely manner, you have to call up, and find out that their credit department is holding your order because you owe them MORE shipping money, then they get back to you a day later saying that they are now shipping it after they take your money hostage, and a week goes by then they finally ship it. This has happened to me 3x times in a row and another business we know did the same thing to them. Their website ordering is not a convenience its a...

I ordered 2 large bears for my grand kids for christmas and the shipper says they left them on my daughters porch she was home all day waiting and no one knocked on the door and no package was on her porch when i got the email confirmation. I am now being told that it is my responsibility to deal with this thru the shipper who told m to contact rhode island novelty so after speaking with someone at ups and being again directed back to rhode island novelty now i am being told i have to wait for 7-14 for and investigation thru ups and if i want the product for my grand kids i have to reorder and spend another 91.00. I will never order with this company again and will not recommend to anyone. If it was not christmas time I wouldnt be upset but...