Eddie & Barkus — Local services in Fargo

Update 05/24/2025 - I continued to give Eddie and Barkus a chance after the poor service we received previously. I switched to boarding our dog at the Fargo location as they seemed to give better service there. This time however will be our last time we bring our dogs there. I set up to have our dogs boarded several months ago for this weekend with a pickup scheduled for Sunday the 25th. Fortunately I was given a call on Wednesday letting me know that it was going to be a $70 up-charge to pickup Sunday because of the holiday weekend and I was notified that the hours for pickup would change from 3-5 to 8-10 on Sunday. This was fine and I decided to change the pickup time to Saturday and we had to coordinate my sister in law to pickup. I was told that pickup on Saturday would be the normal time, 8-12pm. Well my sister in law went to pickup the dogs at 11:30 and they were closed. We couldn’t get a hold of someone for awhile, but when we finally did, they said that we could get our dogs however they would still charge us for the entire additional day plus the $70 fee for holiday. They also didn’t send the blankets for our dogs with my sister in law so we don’t know where those are at this point. We will not be returning again and advise others to do the same. They are trying to be better but continue to miss the mark on good service or making things right when it is their mistake. Brandon

Eddie and Barkus used to be great but has gone down tremendously in service the last few years. The owner is too afraid to speak with me as I’ve asked a few times and only the manager would ever get back to me. We refuse to bring our dogs to the hardwood location due to how awful the service is so we started taking them back to the Fargo location. We would prefer Harwood as we have two GSPs that like the extra room to run. The staff there never smiled, never gave more than a one word answer when asked how the dogs were that day, and often times we were sent home a pee filled blanket or missing boarding bags that they claimed were because the dogs escaped and tore them up. The final straw with Harwood was when we set up booking over thanksgiving weekend 2022. We confirmed we could drop off twice and recieved confirmation twice. When I went to drop off the door was locked. I called and texted and no one answered. When I peeked through the window I could see someone move behind the small desk. I put the dogs back in the vehicle and I went back to check through the window again and I saw someone drop behind the desk again. After discussing with the manager the following week. He said they have had numerous complaints that they were looking into. Nothing ever improved and I never got to speak to the owner. Fast forward to today, I had an appointment to drop the dogs at the Fargo location. All over their website and google it said they closed at 12 for drop off so I got there at 11am. When I got there the door was locked. I called and called with no answer. Eventually a girl came to the door and asked if I had a boarding appointment and that they recently changed their hours to close at 10am. No indication of this anywhere that I could find online and the girl who took my call to set up boarding last week never mentioned the hours changing. Avoid this place at all cost!!!! Some of the staff are still great at the Fargo location but the overall service is way worse. Go elsewhere to find better boarding. We take our dogs to yuppy puppy one day a week for daycare and it is 1000% better. It’s just hard to get boarding at Yuppy Puppy since they get booked up...

I made an appointment for my ESA Franky for 08:00 the other day and explained that I had to flex my work schedule to be able to have a morning appointment, and get him back before I had to go to work. I was assured that was no problem. The appointment was for nail trim, bath, and ear cleaning. At 10:20 I called to follow up thinking he should be done by then. They said their bather wasn’t even there yet and wasn’t expected til 11:00. I asked “so he’s just been crated up this whole time!? They replied yes and so I said I’m coming right away to come and get him. I have no idea why they scheduled an 08:00 appointment for him if they knew the bathers schedule would not have him serviced til at least 11:00 when I needed him back by then and was agreed upon when I made the appointment and changed my work schedule to make it work!? I was told people normally drop off and pick up later in the day, but again, they knew my schedule and I was still assured he would be done and ready before I had to go to work. When I picked him up he had been locked up for 2.5 hours without even his nails getting clipped with a groomer being on the clock the whole time. He’s not used to that and the chaotic loud environment of barking distressed dogs. So instead of getting a clean pampered dog returned to me, I got a shaking nervous dog that smelled worse than how he went in from their obviously unkempt kennels. Him being an ESA he provides a ton of support for me. He didn’t deserve this confusing nerve racking experience. As his owner I carry the guilt of...

May 2024 new management and communication is broken. We moved to this daycare about a year ago and have had phenomenal experience from our previous daycare. Specifically, with cleanliness, my dog used to come home smelling like urine everyday. Communication is definitely always been less than our old daycare. Evertime we ask how our dog is doing the response is always "good". We kind of felt some information has been kept from us. The talk about new management started to spread which I'll be honest has never sounded like good news to me for any place and as of now we definitely don't think the new management is great. There used to be a 40 day package that's gone. The 20 day package has increased $60. Boarding your pet no longer allows you to use your package daycare so you're paying a buttload instead of the weekend & night difference, which wasn't told to me until I was paying for boarding. My biggest irritation has always been their pickup times and even more so when you go on vacation and then don't tell you they changed the pick up times even though they called you twice on vacation. I was in tears worried I wouldn't be able to pick up my dog on the day we had planned. The frustration from this event has led us to look into different places. We hope they'll revert some of their decisions and we'll gladly come back. Too many bad changes have happened for us to continue...