Sanford Health Equip — Local services in Fargo

My care at Sanford Equip is absolutely horrendous. I am baffled as to why it has been such a nightmare getting my supplies from them.

They have been told, multiple times, that I cannot use silicone indwelling catheters. My doctor. The clinic nurse. My home nurse. Myself. We all explicitly state that I cannot use silicone catheters and can only use all latex ones. Yes, this means that the silicone coated latex ones aren’t useable for me! And yet, I receive unusable catheters in the mail.

I need either a T Tap or a clasp for my drainage bags. I cannot use the twisty ones. We told them this. More than once. And what did I receive? A twist valve. That is difficult for me to use. Despite being told what I need, I didn’t get it.

I continue to get drainage bags without straps and without tubing. Even with all the aforementioned people telling EQUIP I need those things. I do not receive them.

Even the catheter change kit is wrong. I get sent 10cc catheters but 30cc kits. And the most recent one didn’t even have everything I needed in it.

Trying to talk to someone is a joke. Not even my medical professionals can get a hold of people to talk to. Which results in frustration for all of us. It sometimes leads to be paying out of pocket instead of having insurance cover it, which is absolutely not acceptable. I shouldn’t have to pay for my covered health supplies due to incompetence.

But no one can talk to who they need to talk to. Any time folks get anywhere close to talking to someone, we’re assured it won’t happen again. And it does. Time and time again. It’s ridiculous how tedious EQUIP can be to work with.

0/10. Do not suggest...

This place should be shut down. Sanford you should be ashamed. I have been using a cpap for over 20 years. My Dr sent over an order I didn't hear anything for 2 weeks. When I called the first lasy had no clue...the 2nd lady goes oh you have a new sleep study...you should have been called sorry. Then they want info from my previous place I bought a cpap with cash because my Phillips was recalled. They had no need for that information because I didn't use any insurance nor did my current insurance want that information. Becky sent a fax for r.o.i to this place. Hadn't heard anything in a week for information I didn't need. I emailed Becky who said oh ill give it a few more days then call them. I called them doing her job & got a fax sent with receipt that I bought it which again my current insurance doesn't need. I contacted my sleep Dr who agreed this is unacceptable & they don't. Need the information that I bought the previous one. I was in the hospital & hit all my deductibles in Jan & my insurance will cover my cpap 100%. So my provider sent my order to new DME company. I told Becky to disregard I don't want them doing anything which they didn't....she Said good luck...lmao... Sanford Equip is a joke don't go there...

I got orthopedic insoles from my provider. I signed a form that they would try to bill my insurance, but I would be responsible for any cost that wasn’t covered. Few weeks go by, I get a bio for the total cost. I call them, they didn’t have my insurance. So I gave them all the information. She told me to ignore the next bill and they would run it. Few weeks or maybe a month goes by, I get another bill that says final notice to pay. I call, they tell me my insurance didn’t cover it. I had meant my deductible. So he’s kind of bummed. I double checked that they ran it through my insurance and they said my insurance doesn’t cover durable medical equipment. So I pay the bill in full. My coworker had a similar experience and she said that they never ran it through her insurance, even though they told her that they did. So I called my insurance to verify. And sure enough there’s no claim filed. And they told me that they would cover the cost of it. So I call Equip and requested to speak to a supervisor, which they had to take a message and have them call me back. It took them a day or two. They did resolve it and get it run through insurance and they did have to reimburse me. They just made their work...