Harps Food Stores — Local services in Fayetteville

If I could i would give -stars. horrible customer service ever. I bought some goods including yogurt on november 19. I was in a hurry. I did not check the expired date. Just after come home i opened it and put 2 spoons into a batter. I realized something wrong. Then i checked the expired date. It was expired on november 6. They haven't check their food racks for even 3 weeks. I would n't mind to throw away it but how they do this things. It already ruin my other ingredients too. i deserved even a sorry. I went to store on november 21 and told that that was expired even 2 weeks back. I am not a mean person. I am a graduate student and teacher for undergraduates. The girl in the customer desk yelled at me telling if you opened it then dump it somewhere. Why you bring it here. i cannot do anything. i was shocked with her reaction. Then i asked "okay . is that okay for you to sell expired food then." She just went away to talk to someone else and came told" okay get another one. That's it. " With the way she told it. i really freezed.I should have just left the store. She took the yogurt and my bill and disappeared. I checked the other yogurts in the rack. Most of them were expired in that brand. That person came to me again. i showed others were also expired.i told her i don't need any. I will leave. When i come to the door she told that if you want i can refund you. Then she gave that 3-4 dollars like i went to steal her. I don't know why was that attitude. May be because I am not white skin. I would rather starving than go to that harps...

I've had really good experiences with the staff on the floor, so I want to disclose this isn't about them.

I'm convinced that the management assumes that their patrons are thieves.

In October 2016, a man ran out and said they saw me eating on camera. I bought plastic cling wrap and an apple danish. I wasn't even in produce/bulk where that would make sense. I told them they saw someone else.

This week (July 2017), I bought about 8 items including garlic powder and Dijon mustard. I did not receive the powder in my bag, although on my receipt. I looked all over my car and where I unpacked groceries. I called the store and explained the situation and they said they'd check the register. The woman said she didn't see it at the register, and they'd have to check the cameras to track down what happened to it. Checking cameras over a $1.76 bottle of garlic powder seems incredibly excessive. She told me they couldn't give out items for free, which is funny because I paid for it. If this were to happen at other stores, then they would have believed me and not assumed I was trying to jip them over a $1.76 bottle of Best Choice garlic powder. My girlfriend contacted corporate and they agreed that a $1.76 bottle of garlic and assuming a customer is a thief is not worth a losing a customer.

Oh, and the Dijon mustard had a best by date of November 2016, but frankly, I never want to go in the store again. I'm glad that Harp's stores are employee owned so I can use the gift card from corporate at...

I was met with a over make upped Karan at the door. Saying I couldn't ride my scooter in the building. For one it was powered off I was just standing on it. and I wasn't speeding through the store. There is nothing in your policies saying I can't be on my scooter in your store so that was her opinion her opinion is not policy. So is that okay for a Karen to put her beliefs on your customers and make them feel unwelcome? I shop their alot but will no longer be shopping with you due to that Karen I believe carts for the handicap falls is the same situation. I was very unwelcome. I have read your policies and it says nothing about scooters. So this Karan did this on her own and made me feel like a criminal for standing...