Bolder Coffee — Restaurant in Fayetteville

Went through the drive through, was the 4th car in line. When I pulled up to pay, they asked if I had a 16 oz some other drink that wasn’t mine, I said no and said what I ordered, no big deal. The girl leaves and says that she needs to check on my drink and then comes back l, I pay and she tells me I need to pull forward and wait. I saw my drink waiting on the counter, so I asked for it because by now, it’s been about 15 minutes already. Another employee comes to the window and gives me my drink that had been sitting on the counter the entire time, and tells me she’s going to go ahead and give me my drink and not worry about charging me. I had already paid! Apparently the previous girl at the counter charged me for a smaller drink than what I had ordered. I didn’t even realize that she miss-charged me. This girl proceeds to explain how I messed up somehow and made the girl miss charge me even after I ordered my drink at the speaker properly. Like really? You’re going to take up more of my time after making me wait 20 minutes for a cup of coffee to explain to me that it’s my fault that someone else made an honest mistake. And make me feel guilty for it? I finally had to tell her I had to go because I was already going to be late for work and her sitting there talking was not helping the situation at all. Understand that training new employees cost money and they’re going to make mistakes and it is not your...

I’ve been wanting to try Bolder Coffee for so long and when I did this morning, I was incredibly disappointed. First I want to say how kind the staff was. There were two people working, which I thought was ridiculous considering it was Friday morning and they had several people in the drive through lane. The guy was incredibly nice, but he was working both the window and the front counter. The girl was making drinks and I didn’t have any converse with her at all. I orders the Ethiopian coffee, because the guy said it was their lighter coffee, my husband got the Brazil and we shared a cinnamon role. My coffee was DISGUSTING. I didn’t finish it because it was that bad. We’re from Washington State.. so I know coffee pretty well. It left a horrible after taste in my mouth even after several hours after drinking it. The staff forgot about our cinnamon role. I waited 10 minutes for it and I eventually went up and asked for it. And he said he forgot about. He zapped it in the microwave and handed it to me within seconds. The bun was ok, but it was stale on the outside and...

We came here 4/20/19 and had an excellent experience but when we returned on 4/21/19 there was different staff. Sydney, who was working the cash register answered our questions as if it were a burden and after we specifically ordered 2 muffins and had an entire conversation in front of her about splitting the two between my wife and I, she only charged us for 1. I don’t ever pay much attention to how much people are charging me and honestly I didn’t even know how much the muffins were so I would not have known they were under charging me. They brought out 1 muffin and when it took a while for the second one to come out we asked about it. BJ looked at us as if we were crazy and they stated they did not charge us for it and wanted me to step back to the register to pay for it. I never mind paying for what I have ordered but the attitudes this morning were...