Reynolds Farm Equipment — Local services in Fishers

There may well be good people here and I suspect they have done a decent job at making customers happy over the years. Not a good experience here. I don't know that my experience is the typical experience a person has with Reynolds but I can only write a review based on my personal experience. I called and discussed ordering a Bluebird dethatcher with a bagger. I was quoted a price and told it should be in 3-4 days later. A week and a half later I get a text that it's in. I go to pick it up and it's setting out front but very clearly doesn't have a bagger attachment- so , nobody reviewed the order upon receipt or they would have been able to notify me when I picked it up. Rep said he'd contact Bluebird and get in touch with me. Several days later still no contact but a phone call comes through that it was an internal error, on Bluebird's part, and that they do have that unit with a bagger on it but it'll cost me $900 additional for freight to get it in. I'm sorry I'm not paying that. They cancelled the order and issued a refund for my deposit. I made an order and gave a $500 deposit on that order and waited and waited and didn't get what I ordered but instead got something else that both Reynold's and Bluebird didn't pay attention to. I will not be ordering equipment from this place again. Initially I was going to let this go but after thinking it over I thought it best to share because the only way you can stop this kind of stuff from happening is to communicate. I'm sorry I wasted my time...

We had a poor to middling experience with Reynolds in Fishers. They're not the greatest communicators. I had to call and email a few times after submitting my service request online before we scheduled a pickup a few weeks later. After the pickup, I waited a full month after pickup for someone to call with a quote and eventually after a month passed I called. We worked out the total cost and which repairs to complete (this part was fine) and then it ended up being another month before the mower was returned (over 2 months). Other than the scheduled free pickup and delivery, I didn't have a timeline for receiving my quote or for my repairs being completed. This was during the off-season when I wasn't using the mower thankfully, but I can't imagine waiting this long during the mowing season. Perhaps their turnaround is shorter during the mowing season?

When the mower was returned they forgot the key so when I went to start it this April, I had to call them and drive up to the store to pick up a key. Unfortunately, the representative was generally rude to my wife at the store when she went to pick up the key. I haven't had a chance to run the mower after the switch and so, assuming it is fixed, then they did the job I paid for and I appreciate that. However, considering the $1k plus we paid in repairs and this being a dealership, I would have expected friendlier service, faster repairs and an easier process from...

Highly disappointed in both the reliability of my John Deere Z255 Mower, and the communication I’ve received from the Reynolds Farm Equipment Service Dept. team!

After paying a PREMIUM to buy supposedly the best, most reliable brand on the Market, my John Deere mower is now over $600 in repairs ( all conveniently not covered or out of warranty). This is a mower that’s only 2.5 years old, and less than 100 hrs. of run time! At this rate I’ll be paying Reynolds twice for the mower if keep it 10 years !! Pretty crappy service rates for the “best”!

I’ve also now have 3 msg’s into Reynolds Service Dept. asking for a return call to explain my most recent repair and if this has any sort of warranty coverage. I guess after they charge your credit card for $500, you move down their priority list of return calls!

Overall just really disillusioned with the whole experience . No way could I offer an endorsement of John Deere mowers (it’s now both the most expensive mower I’ve ever owned from both a Purchase AND a Repair perspective!😖), and frankly the customer service and support I’ve had from the Reynolds Service Dept., should be completely unacceptable to any company , in any industry.

The lone bright spot ( and he deserves credit) was our repair technician, who was courteous and very hardworking when he came to repair the mower. He deserves...