Big Apple Bagels — Restaurant in Fishers

MOLD REVIEW Absolutely disappointing. It was my first time visiting BAB after a quick google search for a local bagel place and reading the first top 3 4-5 star reviews convinced me to go and try them out as I read that they not only have bagels but have great muffins too. I decided to give it a shot and I don't believe I will again. I ordered a Start Fresh breakfast sandwich on a honey oat bagel which is egg whites, tomatoes and turkey sausage. I substituted the tomatoes for red onion. As I was eating it, I kept thinking this tastes kind of funky and with every bite I took I continued to have this feeling. When I inspected the sandwich, I noticed the egg white is MOLDY and very clearly showing a green/gray/blue colour on the egg white as you can see in my photo. I was absolutely disgusted and am feeling rather sick at this moment due to that. I called the store and spoke to the manager at the time and her name was Jane (not native english speaker it seemed like). I let her know that her egg whites that I got were moldy. She did not once apologize for this, she instead decided to plead her case that "No, our egg whites are fresh, not moldy, but we can make you a new sandwich if you like". I did not appreciate her response to my having just ingested their moldy egg white that is making me feel sick. Did not offer a refund, only a new sandwich. I will be bringing whatever is left of the sandwich to the store today and showing them as it seems as though they did not believe me. I will also be contacting the general manager as these are franchised owned business and there was no indication that they would take off the egg whites from being sold. I can only hope that after the call, they checked on their egg whites and disposed of them. I also tried their mini muffins. At the time of writing this review, I tried the cookies and cream and it was tasty. I don't expect to have a mold related issue with their muffins....

This review is mostly about their online ordering. I usually go in person and everything is great. The food delicious service is great. I had a tight schedule today, but I still had about 10 minutes to spare. I decided to try their online ordering and when I walked in the store they were not very many people and but there was clearly someone else having an issue with an online order ahead of me. I checked in and told them my name. She said they were still working on it and I waited for 10 minutes and nobody ever called my name and about five other people came in and got their food while I was waiting. I checked again when I had to leave and they said they didn’t have my order and then they found it sitting on the counter and then they said they didn’t have that type of bagel, so nothing was done for like 15 minutes while I was there, I probably could order food three times already and gotten it. Do not do that...

Beware - Those reviewing 5-Stars (recently) seem to lack discernment and give 5-Stars for every review

We had bagel breakfast sandwiches and mini muffins. Muffins tasted mass produced and like chemical preservatives. My children didn’t even care for them. Nothing was fresh. Bagel was not toasted-what kind of bagel place is this!? Bacon was thin strips, see-through strips and microwaved. Scrambled egg was a cartridge egg mix that was microwaved. Cracked egg had shell fragments in it. No love put into the food preparation. Anyone can microwave food and/or receive in a mass produced shipment of baked goods. Don’t bother wasting your $ at a BAB. 1st and last time for us. -Fishers should be embarrassed to keep this place in business. The 1980’s called and they want their...