Fleming-Mason Energy Co-Op Inc — Local services in Flemingsburg

My mother had an account with this company & lived on very little but always paid her bill. She passed away in 2015. She had a large deposit in there. They allowed someone to come in sign a paper and let them leave with her deposit of over 200$. I tried to talk to them yesterday about this and rude wasn't the word for how badly they talk to me. I even had them hang up on me. I feel sorry for anyone who has to deal with RECC. They think they have you over a barrel but if I had to have this ELECTRIC company, I'd be getting me a generator I don't care how much gas was. I wouldn't give them One red cent of my money. Now we have to deal with the person who committed the fraud on my...

We are on the prepaid account option. I have never experienced a company that does not care about if you or your children have electricity. Yesterday i encountered a problem. It was columbus day and the banks were closed. I had cash but was at work and can only leave for my lunch break at 10am. I had a positive balance of 3$ on my electric and called telling them i could not put my $ in the bank to pay with my card. I was told they automatically shut your electric off at 10am it was out of their control and basically who cares if your electric shuts off. I have been a customer that pays on time and one time my bank was closed and i couldn't get them to give me 1 day to...

Today my power unexpectedly went out. I called the Power Outage Hotline to report my concern. The nice lady on the line asked for my name, address, and the nature of my problem. She was kind, courteous, and assured me that someone would be here to investigate the problem. In about an hour and half later two gentlemen pulled into my driveway with their service vehicle. In a very short while our power was restored. They replaced a part on the transformer. My wife and I are very satisfied to be customers of this Co-op. Thanks to all involved with...