Stitch It & More — Local services in Florence

First off, I cannot begin to tell you how "OUTSTANDING THE CUSTOMER SERVICE Is at STITCH IT!" As a first time customer & a returning customer, Penny (The Owner) went ABOVE & BEYOND to help me. She was knowledgeable & eager to please. Her enthusiasm & her professionalism was hands down a PERFECT 10! She's just PRECIOUS YA'LL!!! 💞 Literally all 11 items turned out beautifully & I went in as a new customer & felt leaving like family. The turn around time was always quick (1 day) and Penny knew exactly what font & colors would look BEST for each item!!! And on top of all of this; They wrapped everything up with frilly ribbons & bows! If ya'll haven't been,...

Stitch it does great work but their costumer service is very poor. They had my bags for four weeks and they were left untouched. I called three separate times, as I was told someone would send me images for me to approve for my bags, and I was given the same excuse every time: “they’re in the bucket to be done and she should be sending the pictures tomorrow”. I understand there were some unforeseen circumstances with an employee but communication is key to...

The staff is always kind and answers any questions we have. They're always prompt when it comes to responding to their voicemails and they always have our product/products completed earlier than the date they give us. Also, they're quality of work is outstanding and the prices are great!!! I have never had any issue with any of my monogramed items. Best in the area!! I am a lifetime...