Walgreens — Local services in Fond du Lac

I recently tried this pharmacy to fill my new prescription and I wish I hadn't! My doctor ordered my refill a week prior, immediately I started getting confusing texts about my insurance so I called to ask if everything was alright. They said it was fine and told me which day to come pick up my prescription, I asked if it would be ready before I had to work at 10:00 a.m. because they close before I'm done. She said that if I came by 9:45 it would be ready, well upon getting there it was definitely not ready. Not only was it not ready but they had failed to order it, even though it had been there for a week. I have no choice but to wait two days until they will have it. Looking back through these reviews it appears this pharmacy has been struggling for almost a decade. I'm not really hard to please, I'm always professional and courteous, it doesn't seem like the kind of place I want to continue taking my business to moving forward though! Also, what if you have to get an emergency antibiotic on a weekend, you can't even send it to your typical pharmacy. Then to see that they are closing at random hours for family emergencies is concerning! I will definitely be moving to ensure I receive the prompt and professional service I deserve as I am paying...

I’ve used this pharmacy for years, but after all of the trouble I’ve had, I’ve decided to go elsewhere. I was patient throughout their staffing issues (closed on weekends, 20+ minutes waiting in line every time I’m there, employees say they’ll call me back and no one does) and a particularly troublesome medication I took temporarily that Walgreens just couldn’t figure out, but after this week I’m done. I stopped in 4/11 to pick up 2 meds at the only time of day I could (after calling them in the morning and confirming everything was ready and I could stop any time after 2:30) and there was a sign stating they’d be closed for a family emergency from 12:15pm-4pm.

So I stopped back today and one med was put back on the shelf because we failed to pick it up in a certain time frame. I was told we should have gone back after 4pm, and that I could wait 30 minutes for it to be filled again. No apology, no acknowledgment of the inconvenience, no offer to fill it right away since they closed for 4 hours in the middle of the day the day I tried to pick it up, just an insinuation that we should’ve made another trip back to the pharmacy. Whatever the opposite of customer service is, that’s what I experienced....

Waited in Pioneer Walgreen's pharmacy line for 12 minutes. There were 2 cars in front of me. First car took 10 minutes. Second car was done quickly. I pulled up, my turn and the pharmacy tech pulled the shade and closed for the evening. Closed the shade right in my face! Lol! I was shocked. I was technically there on time before 7pm in line waiting. If I was inside waiting in line for 12 minutes and it turned 7pm, would the shade have also been closed in my face? So, I called the store manager while watching the pharmacy staff walk back and forth behind the counter. Within the 2 minutes of them closing the shade and me calling the store manger they already counted their drawers and couldn't help me. I work in Healthcare. I wish I could leave when my shift was technically over. How many of you Healthcare workers out there get to leave right away when your shift is over? Do you get to close the door on a patient who waited 12 mins and clock out if the patient before runs 10 mins behind? Seriously! Have some common decency people, at least say sorry, we are closing. Don't just slam a shade down in...