B & D Thrift Store & Loan, Inc. — Local services in Forest City

I laid a coin ring away and wanted to reverse the layaway. They refused and proceeded to hang up on me twice when I was trying to discuss the situation, very rude and disrespectful. I am on a fixed income, impulsively purchased the ring and called within 3 days to cancel, this is within the law in NC. They refused to do so and treated me horribly. I decided to slowly pay for the ring then try to sell it. I have been doing business with them for about ten years, however after this ordeal is over I will never do business with them again....

Today, I was denied service at B&D because my service dog was not on a leash. Under the Americans with Disabilities Act (ADA), service dogs are not required to be leashed if a leash interferes with their work or the handler’s disability. I attempted to educate the owner about my rights, but he refused to listen. This kind of discrimination is unacceptable, and I will be taking further action to address it. I already filed the complaint with the ADA and DOJ. This could have been avoided had you allowed me to educate you or even...

Rude disrespectful most non professional people I have ever delt with. We bought a refrigerator from here and it went out and quit working after a week and a half. I went to the store tried to get a replacement WAS WILLING to pay the extra for delivery for them to bring it out and they wouldn't. HORRIBLE CUSTOMER SERVICE. I wouldn't recommend this...