Republic Services Fort Worth Southeast Landfill — Local services in Forest Hill

THIS PLACE IS NOTHING SHORT OF A SCAM! THE CITY OF FORT WORTH HAS PARTNERED UP WITH THIS COMPANY TO ALLOW ITS RESIDENTS TO DUMP THEIR WASTE THERE FOR A REDUCED FEE. THAT'S GREAT!!! THEY REQUIRE SAFETY EQUIPMENT ( HARD HAT, VEST AND CLLOSED TOE SHOES ) IF YOU DON'T HAVE THESE ITEMS THEY HAVE THEM AT THE FACILITY FOR $7 ( FAIR ) ANYTHING FROM 1LBS TO 2000LBS WILL COST YOU $89 ( KINDA STEAP ) BUT, IF YOU HAVE A LOT OF TRASH THATS A FAIR PRICE. NOW!!!!...THE COMPANY HAS FIGURED OUT A WAY TO STIFF THEIR NON-COMMERCIAL COSTUMERS AND YOU WON'T BELIEVE HOW!!!

IF YOU DO NOT HAVE A DUMP TRAILER ( HYDRAULIC LIFT SELF TILTING DUMP TRAILER ) YOU'RE IN FOR A BIG SURPRISE!!!

WHEN YOU PULL ONTO THE SCALE... THEY HAVE PRINTED UP A PIECE OF PAPER THAT ALLOWS THEM TO CHARGE YOU FOR THE INCONVENIENCE OF " UNLOADING YOUR OWN TRAILER " THEY'RE JUSTIFICATIONS FOR THIS CHARGE ACCORDING TO THE ARROGANT FACILITY MANAGER IS BECAUSE PEOPLE WHO HAVE TO UNLOAD THEIR OWN TRAILER SLOWS DOWN THEIR BUSINESS. SO.. I GAVE THE GIRL AT THE WINDOW THE REQUIRED DEPOSITE OF $120 AND PROCEEDED TO THE POORLY MARKED DESIGNATED AREA. WHILE I WAS THERE I NOTICED ALL THE COMMERCIAL DUMP TRUCKS AND SURE ENOUGH, THEY ARE IN AND OUT WITHIN 5 TO 10 MINUTES. IT TOOK ME 20+ MINUTES TO UNLOAD. ON MY WAY OUT.. THERE WAS A LONG LINE THAT HELD ME UP FOR 20 MINUTES. I TOOK PHOTOS OF THE LINE. WHEN I GOT TO THE WINDOW TO WEIGH OUT AND PAY, I ASKED THEM IF THE TIME THEY MADE ME WAIT COULD BE CHARGED BACK TO THEM. I ALSO ASKED IF THE EXTRA $30 CHARGE ENTITLED ME TO STAY FOR AS LONG AS I WANTED. I ALSO ASKED IF THE PEOPLE WITH DUMP TRAILERS HAD A TIME LIMIT, SINCE IT'S CLEARLY ASSUMED THAT THEY CAN DUMP QUICKLY AND BE GONE. I GOT NO CLEAR ANSWERS. IRONICALLY, MY TOTAL CAME TO... GET THIS... $120😮 IF YOU'RE READING THIS... TAKE YOUR BUSINESS ELSEWHERE... THEY DONT WANT THE GENERAL PUBLIC THERE AND IF YOU DO GO THERE... BE PREPARED TO BE TAKEN FULL...

5-15 3pm Captains log: Slow Day at the Dump. I own a Junk Removal business so I dump very frequently at many different facilities. I just found out about this location and called them three times to ask very specific questions to make sure that this was a good fit for my company. They told me $104 over the phone but added $40 to the ticket because it was hand unload and not a dump trailer. When I got to the top of the hill, the guys up there stopped me and let all the dump trailers go ahead of me. There had to have been 10 of them. So you pay more and you wait longer. That seems very backwards to me. I asked Nicole at the exit window. If there was anybody, I could talk to you to help me better understand why this is going on and all she could say is, "I don’t know, I don’t know, I don’t know." I asked her if there was a phone number I could call so I can get to the bottom of this and she said that I had to talk to the guys at the top of the hill. Again, makes absolutely no sense. 800 Mosier Valley is the same company, and even worse customer service. These people act like they get bonuses for treating paying customers like the garbage...

The girls / guys in the office are phenomenal! Literally each one of them have huge smiles every time we come here and know us by name even. Our small business has utilized this landfill several times daily for years. They make it a great experience. They even give my kiddos snacks sometimes! Everyone from the office, to the dozer drivers, to the traffic directors are all are super friendly and helpful. The newer traffic directors are terrific!

The next best part about this landfill next to their customer service is that they actually do care about wait time. They seem to always be striving to improve getting you in and out quickly. I greatly appreciate that as a business owner, because that allows us to service our customers better and quicker. Most landfills do not care how long you wait. They even provide many outhouses which is huge for drivers!! Thankyou guys for everything you do for us each and every day! I wish i knew all their names better.... but especially you Beth, Christy, Akita & Lee!!

I mean they deal with trash allllllllll daayyyy looong. And they do it professionally and with a smile. These bad reviews, cut...