GameStop — Local services in Fort Wayne

My son bought a pre-owned XBox One with 1TB storage on Gamestops website. He Received a defected console, disc drive not functioning and pieces sound loose inside console. Able to take to our local Gamestop here in Fort Wayne, where we never had any issues prior, they had always been helpful, and this time was no different. Was able to trade our defected console with another pre-owned XBox, however when we got home realized the XBox they gave us was only 500GB. When I called the following day to inform them of the mistake, I was told there were no 1 TB XBox One on entire Gamestop website and they could upgrade me to a different console for $40 more.I was not willing to pay $40 more and was told by management nothing else could be done except put my name on list when a 1 TB became available. When asked about Gamestop crediting my account because we already paid $40 more to get a 1 TB over 500GB, the Manger said he could not do that and the XBox One 1TB and 500GB were essentially the same, even though they charged $40 more. Very disappointed in Gamestop, I told my son we will take our business elsewhere from now on. My 9 year old son feels cheated and ashamed a company would do this to a child just to earn a buck. I am a very disappointed father and it sickens me Gamestop is willing to cheat a 9 year old out of his hard earned money.

UPDATE: Clint was able to resolve all issues with above problems. So I scored a 5 since Clint had great customer service. ...

Waited in line before store opening last Saturday for the White Flare release. Because its 1 per sku, they ran out of everything right before my turn at the counter. Frustrating, but I get it. I asked if there was anything left in the back, or if that was it. I was told sorry, check out the other gamestops (which would have been sold out long before this one). My buddy then showed up to this location a couple hours later, and found they had multiple binder collections for sale on the counter again. How is this possible unless some were secretly held back from the public so they could purchase them after the rush? I waited patiently and was told there was nothing left. Ive tried calling the store 5x today to ask about the situation, and noone picks up. Incredibly...

All the employees are knowledgeable and not trying to push products on you very friendly they know most of us regulars by name I kinda feel like norm from cheers when I walk in there this is definitely the best game stop in Allen county by far Clint and Alex are top notch they actually care about the customers who come in weather it be a first timer or a regular like me they definitely go above and...