Cash America Pawn — Local services in Fort Worth

I bought a watch from this Cash America Pawn on Saturday afternoon. I took it to a local jeweler to get a leather band installed. I was in informed it was counterfeit. Sunday a took it to a different Cash America pawn and they confirmed it was in fact a copy. I explained I bought it from one of there stores . No big deal just take back I was told. Monday morning I took it back. The manger informed me he couldn’t take it back because I changed the band.i asked would they reimburse me for the additional cost to have it replaced again (labor) he said no. took it back and had the old band put back on. When I made it back to the location for my refund. He tells me that there are no warranty on watches. I should know if it is real or fake. I thought they were the...

They have no customer service skills, the young lady that was helping me was very rude! Her demeanor was very negative from the start and started helping another customer as she was not done helping me! The manager was right there and didn't even pay attention or even cared of how she handled customers. I have been going there for over 10 years and the past few years the customer service has been horrible! I called customer service and they were nice and understanding and within an hour I had a call from that same manager, what's funny is that he was so nice on the phone but in person he didn't even try to be friendly or helpful!...

I took my gold hoops earrings my grandma bought me one of my earrings are broke manger Tennis told me couldn’t do nothing about it recommended me to Kmart my earrings was not broke before I pawn them I recommend no one pawn here they are get over on people which not fair my earrings are special to me reason I hurry up pick them up. No one took out bag for me exam before leaving.someone knew they was broken I just would like them to be fair customer when they bring their...