Cyber Electronics Data Recovery — Local services in Fountain Valley

I am a freelance videographer and have literally never had a hard drive go down...until a few weeks ago. My back up plan had redundancy built-in with a Windows Storage Spaces RAID 0 (for speed) and a second copy offsite. When one of the drives in the Storage Spaces failed I still had my main drive and felt that I was covered...until that drive went down within days of the first drive failing, and with no indication it had issues. Checking the offsite backup, I discovered I was missing a client's files that had not yet been delivered. Cue the cold sweat!

I'm pretty good at handling most technical issues by myself, but after watching a lot of YouTube videos on do-it-yourself data recovery, and with the priceless client footage (a beautiful wedding) at risk, I decided I needed professional help. Thank God for Yelp!

From the moment I met Alfonso, I felt completely reassured that if this footage was able to be recovered, he could do it. His office was very neat and orderly. He spent time asking very pertinent questions, and he was incredibly polite and confident. He is one of those special people you meet in a lifetime that knows the art of listening, and everything he says and does is meaningful.

Alfonso clearly outlined the two options he could take and kept me updated regularly. With the main drive damaged beyond repair, we were left with the complexity of discovering how Windows 10 had re-ordered the drives in my Storage Spaces. It was daunting, with 8 drives and 40,320 different combinations. (I did the math for you!) And there was no guarantee that he could even rebuild a failed RAID 0. But Alfonso persisted and I prayed and a little over 2 weeks after I had dropped off my drives, the wedding files were completely recovered onto a new drive I had provided! The complexity of the recovery made the price tag more than I was originally expecting, but Alfonso clearly explained all that was involved and I felt he was very fair with his charges.

The value of this experience was not just in Alfonso's very obvious skill and troubleshooting abilities, but also the wealth of information I received not only on how to select an appropriate hard drive, but also in helping me improve my backup plan.

If you ever have the unfortunate experience of needing professional help to recover your valuable data, I would highly recommend Alfonso and Cyber Electronics...

Alfonso is the real deal. I came to him with a solid state hard drive from a 2012 macbook air that had crashed. I had tried to recover the data off of it myself using a SD reader I purchased from amazon. When that failed, I paid another data recovery business in Irvine (this was not Alfonso or Cyber Electronics) about $500 for them to try recover it, and they took many many months to give me essentially 1% of what was on that drive, with many of those files being corrupt. They then told me that the drive was toast and that there was nothing more to be done and pretty much still made me pay because they supposedly put the work in already. They essentially told me my drive was useless now and could be trashed.

I felt very suspicious about how this company handled my recovery, so as a hail mary I brought my same drive to Alfonso at Cyber Electronics Data Recovery. I explained to him my situation and that I wanted to see if in fact my drive was fully dead. Alfonso was very realistic, told me the probability of recovery given that solid state drives are harder to recover, and told me that he wouldn't bill me if he wasn't able to recover anything. However, given the condition of my drive, he essentially had to do all the work of a full recovery first, put in the hours without me having paid anything yet, to even see if anything could be salvaged. Over the next few days, he texted me every single day to give me an update as to what he had done, and what still needed to be done. He knew that the last data recovery company really screwed me, so he ensured that I would get a different experience. I'm happy to report that only a few days later, he called me with great news...he recovered my drive...the same drive that a yelp 5-star Irvine based data recovery company said was toast and recovered almost nothing off of. His price was the same as what I paid that other company Irvine company. After going through my recovered files, I can see that Alfonso recovered probably 95-98% of my drive...this is an amazing result for me and I am extremely pleased. Alfonso gets 5 stars in all regards. He's a genuine, kind individual and his customer service is top notch. He deserves all the praise he's gotten from all the amazing reviews you see about...

When Murphy's Law strikes, it will catch you at the worst of times. My 100GB Western Digital drive, home to my most important data, had been humming along for almost 10 years when it finally crashed. Aware of its age and that catastrophe was coming, I had religiously backed it up to a 4TB Buffalo mirrored drive. Well guess what? Lightning must have struck because, despite having both drives hooked up to surge suppressors, the backup drive was fried too (yes, the main backup and its mirror).

Thanks to Al Sanchez and Cyber Electronics, all of my precious data was recovered promptly in 2 days and for under half the price of a competitor's economy 15-day service quote. As a matter of fact, I had already shipped my drive to that competitor's facility when they led me to believe that they would charge reasonably, only to find out to my dismay that they wanted, not only an arm and a leg, but possibly my first born as well.

Al was the only one, among many that I called, who provided me with a fixed quote (everyone else was blowing smoke in my face) and an iron-clad guarantee that they would not charge if they were unable to recover my data. He was also the only one who explained the entire recovery process to me (I'm a techie and ask a lot of questions), since I was very apprehensive about people opening my drive to the point of no return.

I told Al I hope I never have to use his service again, but if I do, I know whom to call. I highly recommend him and Cyber...