The Home Depot — Local services in Four Corners States

My experience with The Home Depot during our kitchen remodel has been beyond frustrating. Damon and I have faced countless challenges, from receiving not one but two incorrect Thomasville Furniture cabinet orders to enduring a prolonged, three-month ordeal just to secure a refund.

We've had to navigate between two different store locations Store 1549 (Morrison, CO) and 1502 (Arvada, CO) due to Home Depot's internal resource issues, engaging with multiple assistant managers, store managers, customer service specialists, special order operation specialists, and district managers along the way. Despite opening numerous cases with their customer resolution team, we've been continuously met with promises of resolution while our cases have been locked out of their updated ticketing system for months, further delaying any progress.

The lack of accountability and communication from The Home Depot's decision-makers has only added to our frustration. Despite our efforts to reach out through various channels, including LinkedIn (yes I am this desperate at this point), we've been met with nothing but excuses and the blame game between the two The Home Depot stores we are now working with, Thomasville Furniture, and their customer resolutions team.

It's so disheartening to have invested so much time and energy into resolving these issues over the last couple months, only to be met with sympathy responses and empty promises. Starting our remodel journey in January and still facing issues at the beginning of May is simply unacceptable.

As a customer who has invested over $25,000 in a billion-dollar corporation like The Home Depot, the lack of respect and accountability is appalling. I'm sharing my experience on social media in the hopes of finding support and a genuine resolution. No one should have to endure the same nightmare we've experienced. If I had known what we would go through, I would have sought alternatives from the beginning. It's time for Home Depot to step up and address these issues comprehensively, rather than passing the buck between stores. It's not about the individual stores and their leadership at this point. Its about The Home Depot as an organization to resolve the countless issues and we have encountered.

If anyone has any suggestions or knows someone within their corporate offices who might be able to help please let me know. I am begging at this point... #HomeDepot #CustomerService...

This review is about ordering flooring through this Home Depot location and having them do the install. I'm beyond frustrated with my experience so far. I went through Home Depot to have new flooring installed. What I didn't not know at the time, is that Home Depot contracts with HOM Solutions and had I known and seen the terrible reviews, I wouldn't have proceeded with the order.

My order was placed on 4/23 and I received a call from Roberta at HOM Solutions on 4/26 which is great, however, I was in a work meeting and missed the call. Despite calling back the same day and leaving a message, then sending an email 2 days later on the 28th, calling again on 5/2, and again on 5/4....I didn't get a call back until almost 2 weeks after their first try of contacting me on 5/9....and unfortunately missed that again because of a work call. I called back within the hour left a message, called again the next day and left a message, sent another email asking to schedule a call, and then finally on May 11th was able to get in touch and have something scheduled.

I understand call volumes are likely high and that's it's busy, so I let this slide. But today, the morning of our scheduled installation, 30 minutes before the end of our arrival window, I received a call that no one is coming because they aren't comfortable with making the drive. Granted, we did get some snow overnight, but the roads are clear with no snow sticking to them and and it's not snowing anymore. The thing that really gets me is that we have pulled literally all furniture, everything out of the rooms where the carpet is to be installed, and took apart beds that we will have to put back together because we have people who need to sleep on them. Only to do this all again next week when they say they'll be coming to do the install.

If it were the weather alone, I would let this slide, but every single interaction I've had has been less than professional leaving me to feel like I can't trust anything they're telling me and just wanting this whole ordeal to be over. Never again will I ever use Home Depot services for home improvement projects, or at least as long as they're working with HOM Solutions to manage...

My mother purchased 4 appliances to be delivered to the interior of her mountain home and the old appliances removed and hauled away. It was a $4,000 + purchase. The first delivery crew refused to take the appliances up to the house. It was up a lot of steps but the salesman saw a photo and assured us it would not be a problem. They dropped all the appliances in the driveway, hauled away a washer, dryer, and dishwasher, which my brother and I brought down from the house. The new refrigerator was left in the driveway and we could not get the old refrigerator out of the house. Home Depot's "Customer Order Specialist's" solution was to send the same delivery company up a week later to install the refrigerator and take the old one away. My mother, my brother, and I left messages with this Specialist that she wanted to return the refrigerator and get a refund as the solution proposed was less than acceptable. My mother also went physically to Home Depot to make sure they knew she did not want the refrigerator and was assured that a crew would pick it up last Friday. Friday morning I was there and got a call from the crew saying they were coming to "install" a refrigerator. A change order was never made and they could not pick up the appliance without it being in their "notes". After another visit to the Morrison Home Depot and talking to the Manager on Duty, he was very apologetic but mostly blamed the delivery contract company. His best solution was to schedule another pick up date a week later, plus they can't process the refund to her credit card until they have the appliance in store. Total failure at every level of customer service.

3 weeks later and Home Depot still hasn't rectified this issue. The refrigerator is still in my 85 year old Mother's carport. Every week there is a new excuse for why the delivery company contracted by Home Depot won't pick up the appliance and refund my Mother's $1,600+. I've dealt with the salesman, Bruce, the delivery expeditor, Celeste, an assistant manager, Scott, and the "new" manager who remained nameless... not one dealt...