Viva's Flower Shop Inc — Local services in Framingham

The short version of this review: 💔💔 Valentine's Day delivery not made as agreed. 😡😡 Refund and subsequent delivery promised by the shop to make up for the mistake were never made.

Recommendation: Not recommended.

Full version: Every year, I have flowers delivered to my wife's work for Valentine's Day.🌹

This year, I decided to try a new place, Vivas (shown as "RUTH'S ROSES" on my bank statement). I wish I hadn't. 😤

The flowers were not delivered as instructed. I ordered the flowers on Monday. They did mention that the flowers could be delivered between Monday and Valentine's Day (Wednesday). I told them that it was okay, provided they called me before delivery if delivering after 3 p.m. The flowers were delivered while my wife was on her way home at 4:30 p.m. I received no phone call to verify whether she was there. 😡

I called the shop, and they apologized and said they would deliver another arrangement on Valentine's Day. Valentine's Day came, and there was no delivery. My wife was expecting the second delivery for Valentine's Day as promised, but they never arrived. 💔

I called on Wednesday evening, and they apologized. They said they would not only refund my money but also send the flowers on the next day.

Its now Friday, and there has been no delivery, no refund, and no followup call. Only empty promises.. 🤬

Constructive criticism to the owner: If you had followed through on your promise, I would have given you another chance. This was the first Valentine's Day in 17 years that my wife didn't get flowers. #BadService #ValentinesDayFail...

Worst Valentine’s Day decision was ordering from vivas. I put in an order for two small bouquets that came out to be $132. Was in contact with the flower shop throughout the day on Valentine’s Day and they wouldn’t let me come pick up the flowers myself because they said the delivery driver already picked them up and assured me they will be dropped off by him by the end of the day on Valentine’s Day. They never came. Emailed them the next day so there’s atleast something in writing and they never answered my email. So I called them later and they had me on hold because they were looking for my flowers. I told them to email me when they found them. And never got an email at all even after they told me they would email me. Then finally one of my sets of flowers randomly showed up on Tuesday. And the roses were all dead. Still haven’t heard back from them and haven’t had any signs of the other flowers showing up. Worst flower shop ever buying from grocery stores for now on. Please don’t trust...

Ordered flowers through From You Flowers for my girlfriend for our anniversary and unfortunately they chose Viva’s…. Didn’t get the balloon I paid extra for, and the arrangement was not what I was expecting at all. Came with a total of 4 roses and about 20 daisies when the bouquet itself was supposed to be a more equal mix of both + some carnations. It’s abundantly clear that Viva’s chose to fill the vase with the cheapest flowers, and the price I paid was definitely not cheap. The flowers did make it to my door but only because I asked the front desk at my apartment complex to bring them up for me. Would never use the third party service or...