Venango County Assistance Office — Local services in Franklin

Horrible with picking up the phone when I’m trying to get the ball rolling for me and my family and they don’t know how to reply to emails. When I get told to send an my last paycheck stub. Like all I want to know is if you guys got it and everything but okay. Thank you Kline for the stress and saying my husband and I made enough when I was working. We were drowning in water because we only had $23 in food stamps and we have to pay bills pay rent for a house So that definitely has us making a whole lot money to go and buy food but not just for ourselves. Money might say it a lot, but in actuality money goes by quick with bills house appliances that we need . We couldn’t get any food so I’m hoping this would actually get the ball rolling so my husband and I can eat in that I can also eat for my child that I am carrying. But one lady that actually did help me with something thank you to her I greatly...

I didn't receive my renewal packet until the day after it was supposed to be.. I called she said mail it in I'll call when I get it well it was received the 7th of February no call I called and called left messages and called again Monday Feb 11th at 8 am she answered I went in before noon that day signed papers and initial paperwork she didn't have her computer on she just jotted notes down n said ok your good n sent me on my way telling me I'd get a notification me thinking oh it's just going to an update on my benefits on February 16th I received a notice that says mail date Feb 5 but the envelope said postdate Feb 12th but on that notice it talking about no longer being elgible for cash or medical so I'm not sure if they sent it before my file was updated because when I look at my compass account everything says covered /open with a new renewal date of Feb 2020....so I'm...

The only local option for help in an area impoverished. I can't stress this enough unfortunately this area NEEDS this help but it's not without arbitrary rules and constant issues, especially the local branch who really does not do their due diligence at all almost everyone I know ends up having to call the customer service line wait on hold for hours at a time sometimes no joke 6+hours when funds for needy family's or EBT or medical or accounts get canceled due to the negligence and lack of responsibility that is constantly shown at the venango county assistance office specifically with the cases they manage. Some serious change needs to...