Whitley Jewelry Co. — Local services in Franklin

I had high hopes.. sadly, a big disappointment for a local business. I took in a pair of brand new earrings for a very simple adjustment. Was told it would be a couple weeks. Went in after a month saying that I hadn't gotten a phone call yet so they probably weren't done and I just was checking on the status. The response ( complete with a chuckle) was borderline offensive ''Oh, sorry that you didn't get a phone call.. that meant they aren't ready'' It was super uncomfortable and edgy. I called a couple weeks later and was told they would make it a priority. I waited again. My earrings sat in there for almost 2 months after I stopped in to pick them up thinking I would do the adjustment myself. Didn't even get an apology. They just handed me the earrings and that was that. I ordered the pieces to repair my earrings and fixed them in less than five minutes. I really tried to give them the benefit of the doubt and was nothing but nice about them taking so long. To not even say a word to me about not getting to them after almost 2 months was beyond unprofessional. Me not being able to wear my brand new earrings because they sat unattended in the store for so long was maddening. This is not a business I would trust to do right with a more expensive repair or purchase. I do hope more local businesses take notice of such things and why people end up resorting to going to larger businesses. I really would have put up with the long wait time w/o taking the time to write a negative review if they were...

Wow, what can I say… the owner Rick is down to earth and one of the most likable guys you’ll ever meet. He’s a true professional and leader in the Jewelry industry. Rich has been in the Jewelry industry for many decades.

He custom designs so many unique pieces that will truly excite you when you see them. His jewelry is truly unique and high quality.

When you enter his business you feel invited, like you’re welcomed as a friend and not just a potential customer. When you leave you feel a connection you look forward to following up on, because you leave pleased with your experience.

I spotted a specific ladies necklace, which looking at a ladies necklace wasn’t in my thoughts when I went there, but I couldn’t help but see it, because of its perfect design, color and size I’m deciding on should I or not purchase this awesome ladies necklace for my girlfriend?

If my relationship was at a more advanced stage I would have bought it on the spot, but because of its beauty and uniqueness and I may buy it just for the future, because it’s literally one of the most beautiful necklaces I’ve ever seen and the natural stone is obviously one of a kind and it’s simply stunning.

You will not find designs like Rick has anywhere else.

So, yes I give Whitley Jewelry Co. 5 Stars without hesitation. I encourage you to go by and experience this...

I would not recommend anyone who needs a watch serviced to go to Whitley Jewelry Compeny in Franklin, TN. I asked them to do a full service on my blue submariner Rolex. I’ve had multiple issues since picking it up including it stopping after it’s been wound while wearing it and the blue bezel insert I had them replace fell off and was lost. They replaced it for free as they should have and it fell off agsin but I found it. I took the bezel insert that fell off the 2nd time io Minor Jewelry who said it was trimmed down too much when they installed it. Minor put a new bezel insert on and never had any issues. The turn around time is also very slow at...