Grey The Brand — Local services in Franklinton

I've been a loyal customer of Grey The Brand Boutique since 2018, initially shopping online and now enjoying their in-store experience in the heart of downtown Franklinton. I absolutely love the styles they carry—always classic, trendy and unique. The atmosphere is cozy and welcoming, making every visit a pleasure. The owner Margie, has an incredible eye for her customers, ensuring everyone feels beautiful both inside and out. Highly recommend this boutique for anyone looking for quality, style, and...

I have been shopping with Margie for years now and she is SO helpful when picking out my size. I’m not local but she always tries everything on herself and sends me pictures to help me find my size. I appreciate her going above and beyond for me. She special wraps my packages for me because my mailman shoves them in my mailbox and rips them. She wraps them with such care so nothing happens to my clothes. I appreciate that she always takes care of her customers. I’ll continue to shop with her and...

I am surprised by the glowing reviews given my experience with this boutique. Very, very cute clothing, but customer service was hostile and dismissive when I complained (without asking for a return or exchange, BTW) about the quality of an item; I just wanted to inform them of the issue. It really upset me when I was blamed and my concern dismissed because "no one else had ever...