Sugar Grinders Creamery and Bakery — Restaurant in Franklinton

I’ve visited Sugar Grinders multiple times due to its convenient location, but unfortunately, the service has consistently fallen short. On my most recent visit, I walked past multiple employees without being acknowledged. It took a full eight minutes if not longer before anyone greeted us and even then, there was no apology/acknowledgement of the delay. Both employees looked at me with stale faces multiple times. You would think I was bothering them for simply stopping by and giving them business. In an establishment where you’d think you’d receive southern hospitality, I received nothing short of a cold shoulder.

I brought a friend from out of town, eager to showcase a local business, but we were both highly disappointed! My guest found the lack of acknowledgment and poor service offensive, and I left so irritated that I no longer wanted to purchase anything. I’ll also note that it was not busy. My guest and I were the only ones in line, while the owner was literally 2 feet behind me chatting it up with 3 guest that had already been served.

While the sweet treats are mediocre at best, the poor service truly overshadows any reason to return. I hope the owner takes note and makes improvements to ensure every customer feels valued and welcomed.

Until then, I will not be visiting again. I’ll do myself a favor and make the commute to Wake Forest or Raleigh before I step foot in Sugar Grinders again. With service like that, in this economy, I wish this business the...

UPDATE: I went back again… OH MY GOODNESS!!! The brown sugar pound cake… (fake faint) was so delicious that I turned around and purchased more before I left the bakery. This mommy & daughter dynamic duo are awesome!!! I’m definitely returning. Especially with the holidays coming up. I can’t wait to see what flavors they have. RUN TO THIS BAKERY & try some of everything!!! 1st visit: I love this bakery. The staff was very helpful & attentive. Gave recommendations on the cookies, etc. She showed us pics of cakes & cupcakes that she designed. The cookies were delicious. My grandson enjoyed the ice cream. I can’t wait to go back & try their toffee cookies &...

The food looked great, the peach cobbler pound cake was a 4/10 I doubt I'd get it again. The cookies looked like a real winner though. The service was less than decent. The lady behind the counter was kind of short tempered and short spoken. No upsell or assistance offered. I asked myself how the peach cobbler pound cake was and got a shoulder shrug and it's good for a reply. I wanted to look into more items but I also didn't have time to continue inquiring with an already irritated employee. I respect my elders so I just let it go, bought the slice and slid on my way. I'll probably not go back but I like the idea and hope I just had a one...