Appliance Stop — Local services in Fredericksburg

It was time to replace the range in my kitchen. After much deliberation, I went to Appliance Stop to purchase a used GE. The model was a newer version of one I already had and I felt confidant about my decision. Though I was told the Delivery Fee was $50, it was changed to $60 in the paperwork along with an added $10 Service Fee. When I asked for a delivery date, I was told it would be the following week. No one called to inform me of the impending delivery. I called the store to ask if and when the stove would be delivered. Upon arrival, the oven racks were missing from the item. Additionally, the large burners are not appropriate for the stove. I returned to the store to ask about the oven racks and the burners. The owner made a copy of the information I had for the model number and appropriate burners. He agreed to resolve the issue but so far there has been no attempt to contact me or produce the missing items. Lastly, when you call the store, you receive the "mailbox full" message. So, the stove I thought was priced at a reasonable amount will cost me more to purchase the needed missing items....

I went in to the store and asked about a Washer and Dryer set they have listed on there website. It was a Kenmore set listed for 225.00. The person told me no we don't have anything like that. I explained I saw it on your web site and he said "show me" I pulled it up on the there own website and he then took a pic of my phone and started to text someone. He received a text message back that said "old days" . I'm sorry .. are you trying to say that no longer your prices. Then why are u trying to say you have a set for 225.00. Then he told me "Well I have another set for 350.00 so you are baiting people in with your own website advertising and then trying to sell something else that's not how this works. I left and won't go back nor will I recommend them to anyone. Poor way to run a business. And I have pictures of your website to prove this even is you take it down I...

What a great experience working with Faizan and buying our appliances from his store. We bought an LG tower washer and dryer, a Kitchen Aid double oven, a Bosch dishwasher and a GE counter-depth refrigerator. We saved, literally, thousands of dollars buying from him. Although they are scratch and dent honestly you really have to look hard to see the damage. Faizan was easy to work with. His store is far from me, so he FaceTimed me and showed me all the details. His responsiveness was amazing. He really cared to make sure I got what I was looking for, and at great prices. We registered all the appliances and they are under warranty as he said. Honestly, he is such a good person to do business with. Honest. Caring. Patient. And he delivered on everything promised. Our kitchen looks great, too. I will recommend Faizan to everyone looking for...